General Summary

The BY YOUR SIDE Receptionist is responsible for providing excellent parental experience to all prospective and current families. The Receptionist will provide a safe, welcoming, and friendly environment for staff and families. The Receptionist will serve as a support to the center for various operational tasks.

The Receptionist operates in a professional and clinical environment. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is an hourly position following a specific schedule but may be asked to accommodate a schedule change based on the needs of the business.

Compensation: $20/hr

Schedule: Monday, Wednesdays & Saturdays split between our Tinley Park Office and Oak Brook Office.

Monday 8am-5pm & Wednesdays 12-6pm in Tinley Park & Saturdays- 8am-1pm in Oak Brook

Essential Functions, Duties & Responsibilities

Core duties and responsibilities include the following:

• Greet all families, clients and visitors in a professional environment and direct them to the appropriate location or person as needed

• Liaison for any parents or staff communication.

• Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement.

• Primary contact for all incoming calls and prospective families .

• Responsible for supporting the Scheduling Manager as needed with entering and auditing schedules to ensure accuracy.

• Coordinate all intakes with direction from Sr Manager – Operations.

• Setting up and maintain all client files to remain in compliance through regular audits.

• Data entry for basic accounting transactions and client demographics.

• Oversee all day to day center maintenance which includes but not limited to opening/closing, restocking office and clinical supplies, and ensuring a healthy and safe environment for all.

• Support clinical team on therapy floor as needed.

• Other duties as assigned.

Skills Required

Include demonstrated competencies and physical, mental, & interpersonal skills.

• Two (2) – Three (3) years of experience in customer service
• Experience in the autism industry or health care setting is preferred
• High interest in working with children on the autism spectrum.
• Flexibility and dependability with schedule as weekend coverage and on call hours
• Ability to work effectively and efficiently with changing priorities and deadlines.
• Excellent time management skills with the ability to multitask, prioritize, execute on deadlines and produce high quality deliverables with attention to details.
• Must possess strong analytical and problem-solving skills.
• Reliable transportation and the ability to travel as needed.
• Strong verbal, written communication and collaboration skills.
• Proficiency in Microsoft Office Products.