ESSENTIAL DUTIES AND RESPONSIBILITIES

The Receptionist is a member of the Housing Division and reports to the Operations Manager. They will be responsible for overall supervision of the reception area in addition to providing administrative support to Housing’s operations. The Receptionist is responsible for the following:

• Receive visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
• Assist and provide direction and information to clients, visitors, and other guests of the organization
• Work collaboratively with Tenant Relations Specialist to deliver quality services to tenants and prospective tenants
• Answer, screen, and direct phone calls to staff; take messages and schedule appointments
• Receive mail, documents, packages, and courier deliveries and deliver or distribute items
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Maintain office security by following safety procedures and controlling access via the reception desk
• Update calendars and schedule meetings as necessary
• Perform other clerical receptionist duties such as filing, photocopying, data entry, recordkeeping, etc.

COMPETENCIES

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Experience in a fast-paced environment
• Excellent interpersonal and customer service skills
• Basic understanding of administrative and clerical procedures and systems
• Proficient with Microsoft Office Suite or related software
• Excellent verbal and written communication skills
• Detail oriented, disciplined, and organized
• Multitasking and time-management skills, with ability to prioritize tasks
• Customer service attitude
• Ability to maintain confidentiality and use appropriate discretion
• Ability to be resourceful and proactive when issues arise
• Bilingual: Spanish-speaking required

EDUCATION and EXPERIENCE

High School diploma or equivalent required

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.