Come work for an iconic resort where quality is priority. Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking a Receptionist. Both part-time and full-time positions available. The right candidates must present a personable, helpful and professional image of the resort. Maintains the flow of information by answering the incoming phone lines for the resort and distributing all mail and packages. Accommodates guests and employees of the resort by performing the following duties.

Principal Duties and Responsibilities:

• Answers and processes all incoming phone calls for the resort, keeping an updated knowledge of employees and their extensions/pagers.
• Maintains knowledge of emergency procedures and serves as the hub for all emergency situations.
• Provides accurate information regarding the resort and its outlets including times of operation and the location of its facilities.
• Greets visitors and notifies the people they are here to see.
• Provides accurate directions to guests and clients of the resort.
• Maintains knowledge of special events and promotions.
• Maintains the shipping and receiving log, keeping an accurate account of who has delivered and received packages and mail for all incoming and outgoing items.
• Distributes the ground mail daily to each respective department.
• Assists the accounting department by recording the arrival of all check payments.
• Makes photocopies or scans as requested and ensures that proper billing information is always received.
• Assists guests and employees with mailing needs.
• Assists the marketing department with mass mailings.
• Cleans and maintains the General Office area, making sure that all necessary items are fully stocked.
• All other duties as assigned.

Required Knowledge, Skills and Abilities:

• Excellent communication skills.
• Basic reading and math skills.
• Must be able to keep a calm professional manner under stressful situations.
• Maintains a proactive “Can Do” attitude.
• Ability to multitask.

Madden's on Gull Lake is an EEO/Affirmative Action/M/F/Veteran/Disabled Employer