Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As a Provider Credentialing & Enrollment Coordinator you will play a key role as part of Amwell Medical Group's Credentialing Department, responsible for reviewing all provider applications, pulling primary source verifications and initiating the provider credentialing process, as well as enrolling and building out provider profiles on our public facing platforms. The successful candidate will be extremely detail oriented, obsessive about accuracy and quality, and will be engaging and effective in communications. You will be responsible for maintaining an accurate provider database which plays a vital role in Amwell Medical Group's daily operations.

This individual will work closely with our Amwell Medical Group Clinicians and the Amwell Clinical Services Team.

Specifically, the Provider Credentialing & Enrollment Coordinator:

Core Responsibilities:

• Assist new providers during the onboarding process while working closely with other team members to ensure a positive experience
• Field questions related to credentialing, training, contracts, licensing, scheduling, compensation, and technical issues
• Review submitted practitioner applications for accuracy and completeness
• Actively follow up with providers in various stages of the onboarding process
• Track, record, and oversee onboarding status for up to 250 providers at a time
• Enroll new providers in the system database, online training modules, and provider community site
• Provide new providers with frequent updates and communication as they transition from each step in the onboarding process
• Create and provide weekly client status reports
• Troubleshoot technical issues with credentialing software and online application
• Manage data and document entry into credentialing software
• Assisting in preparation for credentialing audits
• Assist Credentialing Manager as needed

Qualifications:

• Bachelor's Degree
• 6 – 12 months healthcare related experience preferred
• Excellent communication skills over the phone and through email
• Extremely detail oriented while managing multiple tasks
• Ability to adapt to change quickly and still meet aggressive deadlines
• Capable of thriving in a fast-paced environment
• Ability to work independently and take initiative
• High energy level, enthusiastic, and eager to do what is necessary to be successful
• Computer literacy in Microsoft Office: Excel, Word, PowerPoint, and Outlook
• Salesforce experience a plus

Additional information

Your Team:

The Amwell Medical Group (AMG) is a physician-owned and operated medical practice that serves the majority of Amwell's clients. AMG is dedicated to the practice of telehealth, delivering high-quality healthcare to patients on a secure, HIPAA compliant, video-based platform. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, programs in sleep medicine and women's health, as well as a nutrition practice staffed by registered dieticians and a breastfeeding support practice. The Amwell Medical Group practices across all 50 states - 24 hours/day, 365 days/year and has over 4400 active providers.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $43200 - $59400. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance