Job description
Who We Are: ETC is the leading manufacturer of entertainment technology! We’re based in Middleton, WI with offices and products around the globe. We make lights, controls, and rigging for some of the world’s largest concert venues, performance spaces, museums, workspaces, television and movie sets, and arenas.
What You’ll Do: The Project Management team at ETC work on unique and exciting projects for customers all over the US. You’ll be involved from the initial systems design and layout, through release to our manufacturing teams, following through post-release with the techs at onsite installs. This position works closely with internal and external customers to ensure projects remain within scope, budget, and meet milestones.
What You’ll Need: We’re considering candidates at all experience levels, with a minimum of 1-3 years of theatrical or architectural experience. Strong communication and service skills are a must. As you’ll be working on multiple projects you’ll need to be a nimble multi-tasker able to prioritize and re-prioritize on the fly.
Representative Responsibilities:
- Implements the design of a custom project layout
- Addresses requests for information from dealers, consultants, engineers, electricians, representatives and end users in a timely and professional manner
- Reviews quotations, sales order and purchase orders and addresses any discrepancies in a timely fashion
- Confirms system requirements
- Ensures drawings are consistent and accurate
- Submits drawings to customers by or on due date
- Reviews submittal drawings/check printing
- Manages the project’s progress to ensure the scheduled ship date is met
- Provides accurate project status to customers as soon as changes occur
- Submits shop drawings to Systems Engineering for review
- Releases project to manufacturing
- Updates project schedules to ensure they are accurate and current
- Communicates custom aspects with custom expediter
- Meets promised ship dates and specifications
- Ensures quality customer support for each project
- Communicates project’s schedule and ensures it is agreed-upon by external personnel (rep/dealer/consultant/customer/contractor)
- Ensures product shipped meets customer’s expectations
- Ensures product meets customer requirements
- Reviews shipping paperwork for accuracy
- Supports system energization
- Ensures all equipment is on site and missing equipment is expedited if necessary
- Provides support to on-site technicians
- Assists other Project Managers when needed
- Acts as a resource for other departments
- Assists in the training of department personnel
- Other duties as assigned
- Completes special projects and requests in a timely and positive fashion
- Bachelor’s degree, or 8 years of comparable business experience in increasingly responsible positions
- All levels or related experience appropriate related experience will be considered
- Practicable experience in technical theatre, architectural and/or construction
- Knowledge of electronics and/or electrical theories or practices
- Excellent communication, organizational, and interpersonal skills
- Strong motivation and leadership skills
- Microsoft Office/PC skills
- Able to work well under pressure and defuse volatile situations
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