Job description
Overview:
The Program Support Specialist shall perform program support to facilitate accomplishment of the Client's missions. The contractor must be available for some evening and weekend hours, as needed. Activities include providing transcription and record-keeping assistance, organizing and performing normal coordination and support activities for the Client daily. Responsibilities:
C2 ALASKA, LLC
Maxwell AFB, AL
The Program Support Specialist shall perform program support to facilitate accomplishment of the Client's missions. The contractor must be available for some evening and weekend hours, as needed. Activities include providing transcription and record-keeping assistance, organizing and performing normal coordination and support activities for the Client daily.
- Program scheduling and logging of events, presentations, classes, lessons, and other events held in AUTLC facilities. Manage calendars and announcements of AUTLC events and activities using both physical and electronic/online means.
- Support the Learning Analyst with data collection and analytics, recording and compilation of learner/attendee data for all AUTLC events both internal and external to the AUTLC facilities and events to include data with learner/attendee feedback.
- Assist the Learning Analyst to create and provide summaries and data visualizations of AUTLC data in tabular and/or graphical formats to support AUTLC data collection, activity reports, and assessment analytics and improvement activities at the AUTLC.
- Communicate findings to the AUTLC and other stakeholders with professionalism and proactive knowledge of the operating environment.
- Assist AUTLC team members with technical editing and professional communication (written, verbal, and visual) in associated products.
- Demonstrate specific knowledge of and operational familiarity with the AU’s AF Public Information Management System (AFPIMS) to manage AUTLC’s online presence.
- Administer the use of AUTLC facilities for classes, presentations, and events. Assist faculty and presenters with setting up classroom furniture, as well as presentation materials and products for distribution to attendees. This coordination will require daily and sustained physical presence onsite in the AUTLC facilities.
- Contractor will provide daily basic sanitation and minor cleaning of AUTLC common areas to include trash removal.
- Provide assistance and information to AUTLC visitors and customers using email, phone, and in person communications. Answer basic questions about AUTLC support and operations.
- Customer service duties will require daily and sustained physical presence onsite in the AUTLC while demonstrating exemplary professionalism and interpersonal skills, including the ability to work well under pressure.
- Provide event coordination, planning, and execution for AUTLC hosted events and contribute to evaluation of events.
- Manage AUTLC assets, such as technical equipment available on loan to faculty and students and those that are assigned to AUTLC personnel.
- Perform all associated information security and technical troubleshooting activities, including roles assigned by appointment letter (AFPIMS Content Provider, Security Liaison, Primary Equipment Custodian, and Primary Software Manager). Assist with the acquisition of new assets and manage inventory.
- Other duties as assigned.
- Bachelor’s Degree with at least one (1) year of subject matter expertise or an Associate’s Degree with three (3) years of subject matter expertise.
- Experience in event planning and coordination for groups of up to 500, including distinguished visitors at the General Officer and Senior Executive Service (and equivalent) levels.
Knowledge, Skills and Abilities
- Knowledge, training, and education in data collection, entry, and validation, data visualization.
- Knowledge, training, and education in data upload/transfer to electronic resources electronic resources compatible with Canvas, CSV, MS 365 and other standard formats to support learning management system, student information system, accreditation management system and strategic planning system
- Exceptional organizational and communication skills and the ability to work independently on multiple concurrent and high-visibility projects under a deadline.
- Ability to demonstrate impeccable interpersonal skills and customer service ethos and the ability and willingness to serve in a highly visible role as a representative of the AUTLC.
- Ability to meet physical requirements for such activities as light cleaning, moving office furniture for event configuration, and moving/operating various types of technical equipment (such as computers, immersive learning technologies, video and photography equipment, etc.).
- Ability to practice professional discretion with sensitive and secure information related to personnel and operations of the AUTLC.
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
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