• Competitive starting wage with opportunity for career growth and salary increases.
• Comprehensive health care options and paid time off including vacation, sick, and holidays.
• A unique company culture with recognition events, Employee Fun Zone with big screen TV, comfortable seating, games & more.

• Once proficient will have the ability to work a hybrid schedule

• This position will be supporting the Cloud market for Broadband Networks.
• Develop project plans and timelines for targeted tasks and manage to them.
• Execute plans and decisions related to the program.
• Participate and collaborate in RFP and proposal generation.
• Participate and engage in customer calls including contract/pricing/scope negotiations.
• Serve as single Point-of-Contact for escalation and resolution of issues arising out of the working teams.
• Onboard new programs including leading calls, process modifications, and development of SLA and KPI metrics.
• Manage assigned projects from beginning to completion, ensuring that all activities are coordinated, completed and kept current.
• Develop and track KPI metrics against contractual requirements to ensure the success of the program.
• Serve as liaison across customer units to obtain a thorough knowledge of procedures, as well as to understand the Company’s ability to procure and manage orders for successful project completion.
• Prepare both formal and informal presentations to all levels of management that effectively communicates the health and status of the program.

• Bachelor’s Degree strongly desired
• 3+ years of experience managing ongoing projects or programs is required; or an equivalent combination of education and experience
• Customer service orientation with a strong problem-solving approach
• Ability to communicate across multiple service groups to both internal and external customers as well as with all levels within the organization
• Performance metrics experience
• Effective quantitative analysis & analytical skills

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.