Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

At Amwell, our products are central to what we do. For the past 14 years, we've brought healthcare to millions of people through our suite of web, mobile and kiosk applications, allowing patients and clinicians to access and deliver care anytime, anywhere. We are seeking a passionate, resourceful, and self-motivated Product Owner to join our team.

As a Product Owner, you will be a member of the agile product development squad and you will have an instrumental role in driving day to day development for products that revolutionize the healthcare space. You will partner with all areas of the organization to interpret, document, prioritize, and drive requirements through to delivery. You will have responsibility for defining stories and prioritizing the squad backlog. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You see the big picture, while thriving in the details needed to drive day-to-day progress.

The focus area for this position is with our Data Platform and Reporting capabilities where you will focus on delivering key reporting capabilities that span the entire Converge product portfolio.

If you have a passion for solving complex problems and driving healthcare innovation, we'd love to hear from you.

Core Responsibilities:

• Work with product management and stakeholders to understand business value, market context and customer pain points
• Document requirements for upcoming product releases, grooming Epics and writing stories and acceptance criteria
• Actively participate in all squad ceremonies including planning, daily standups, retrospectives, and (leading) grooming
• Build, prioritize, monitor, and maintain the squad Backlog, prioritizing stories for each sprint
• Develop deep product knowledge and share subject matter expertise with squad- explaining product vision and user stories to the team to ensure requirements are understood and customer value is delivered
• Validate and approve that stories meet acceptance criteria and are complete
• Update Product Management on Feature and Story status to align on delivery expectations
• Escalate to Product Management if there is a need to rescope based on squad output and timelines
• Ensure Product Managers' access to demos, environments, and secure Product Manager sign-off that the developed feature meets business need
• Support product rollouts and production releases including identifying release candidates, ensuring UAT approvals, and drafting release documentation

Qualifications:

• 2+ years working in tech, consulting, IT, or related field, as Product Owner, Business Analyst, Product Manager, Consultant, or Project Manager
• 2+ years working with software products
• Experience working with Looker, Tableau, Power BI or similar a big plus
• Proven ability to influence cross-functional teams without formal authority
• Analytical skills with proven ability to derive meaningful insights
• Ability to effectively work on teams within a highly collaborative environment
• Strong negotiation, organizational, management, analytical and people skills
• Desire to work in a fast-paced environment, and an ability to execute against aggressive timelines
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization
• Previous experience in agile product development and healthcare industry preferred

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $96,000 - $132,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance