Job description

Heraeus Electro Nite (HEN) is a global supplier of sensors for the molten metals. HEN wants to add a resource to support the Sales Department in product application and technical sales support projects. The incumbent will help develop and build peripheral systems required for Heraeus Electro-Nite Co. LLC., (HEN) product and technology trials (field and in-house). The incumbent will also assist in technical presentations with customers and collaborate with project team members (including customers) to design, set-up and gather information and data pertaining to Product Application Projects.

The ideal candidate will work out of a home office in the Chicago area or nearby a major airport in the East or South region.

Role Responsibilities:

• Be an integral part of the Product Applications group.
• Provide quality product application technical support, both to external customers and internal to Heraeus electro-Nite Co. LLC .
• Provide input to application trials of new, re-designed and existing products.
• Assist in the development of hardware for new and existing products (e.g. connectors, cables, contact and communication systems, remote devices, etc.).
• On-site troubleshooting and repair of peripheral systems used in conjunction with HEN products. Collaborate with other functional groups (Quality, instrumentation, Engineering and R&D) where necessary.
• Assist with the investigation of customer issues – work with customers and sales staff when technical issues come up.
• Assist in product Demos, Evaluations and Equipment start-ups as necessary.
• · Maintain regular communications and updates on projects to all involved HEN personnel.
• Regular customer visits and field work are important aspects of this position which will require extensive travel by car and or air.
• Safety should be a primary concern and should be exercised at all times.
• Attend meetings/conferences as required.

What is Required for the Role

• Must be authorized to work in the US without requiring sponsorship now or in the future.
• Minimum of 2 years electrical or electronic engineering or related technical studies, associate degree or technical degree preferred.
• Previous technical working experience in an industrial field highly preferred.
• Previous field sales or field service experience desired.
• Computer literacy in basic office software (MS Office) and adaptable to writing software code desired.
• The ability to troubleshoot problems and recommend solutions.
• Broad base of technical understanding with a focus on electrical or electronics.
• Comfortable in discussions with customers.
• Basic understanding of computer communications interfaces.
• Basic understanding of computer networking.
• Basic understanding of PLC and process automation equipment.
• The ability to explain technical material to a broad range of people.
• Must be able to demonstrate high level of integrity, professionalism, and leadership ability; exhibit a high level of motivation and initiative with hands on mentality, be open minded and possess strategic thinking ability.
• Must possess a valid driver’s license.
• Must be willing and able to travel, on average 75%, via car and or airplane.

What’s in it for you?

Opportunity for long term employment with stable company that offers challenging work, competitive pay, annual bonus, company car, comprehensive benefits, and advancement opportunity.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Compensation package:

• Performance bonus
• Yearly pay

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience with the development of hardware for new or existing products? If so, briefly describe.
• Briefly describe your troubleshooting and repair experience.
• Do you have basic understanding of PLC and process automation equipment?
• Are you willing to travel, on average 75%?
• What is your salary expectation?

Work Location: Remote

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