Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.

Working in Application Support means you'll use both creative and critical thinking skills to support application systems that are crucial to the daily operations of the firm. You'll work collaboratively in a team providing Problem Management support to a wide range of applications. In addition you will have the opportunity to develop professionally - and to grow your career in any direction you choose.

• The Problem Manager role is designed to lead and drive problem resolution via the Root Cause Analysis (RCA) process. Problem Managers actively partner with technology owners and subject matter experts (SME's) to drive to permanent problem resolution ultimately driving down recurrence.
• The goal is to prevent problem recurrence after the first iteration and apply the solution across like technologies and situational constructs. This must lead to quicker problem detection and shorter time to repair (TTR).
• This position also analyzes incident, problem, and change data, working logically to identify the causes of recurring incidents noise in the environment, and ensure that plans and actions are in place to eliminate and resolve these issues.

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Experience managing Root Cause Analysis (RCA) entries within ServiceNow tool highly desired
• Strong cross technology background in areas such as network, distributed, end user, storage and mainframe
• Set up, conduct and lead RCA review calls with impacted parties, stakeholders & partner support teams. Document attendance, capturing tasks and determining task owners and target dates and distributing to target audience in a timely manner.
• Develop well-defined actions designed to ensure the problem does not reoccur; or will resolve process or document issues that could contribute to longer time to repair.
• Work with internal Change Management team whenever a failed change with impact is the trigger for the Root Cause Analysis.
• Continuously track progress to ensure deliverables within prescribed timelines until full problem closure
• Participate in regular quality assurance reviews to ensure robust and effective Problem Tasks that will permanently fix the identified root cause
• Intermediate Excel Knowledge, ability to dissect large data files, utilizing formulas, minor scripting, and filtering
• Proficient in PowerPoint
• Proficient in pattern recognition
• Passion for identifying problems that cause incidents and lengthen time to repair, and attacking the issues to eliminate the cause in our environment
• Ability to influence and lead technical conversations with various infrastructure support groups
• Excellent presentation skills and ability to lead meetings

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans