Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998… come and find out why! Four Seasons Hotel Baltimore is seeking a Pool Server with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.

Join a diverse and talented team in Harbor East Baltimore

Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district. Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.

The role of the Pool Server

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Responsibilities:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. Breakdown, clean and set-up of tables.
• Conduct all opening procedures including setting up amenities, phones, cleaning/drying chairs. Assist pool attendants when needed. Provide information and assistance to hotel guests and residents as requested. Secure all amenities, chairs, cushions and cabinets at the end of the day. Work closely with Engineering with preventive maintenance procedures; report equipment malfunctions promptly and accurately.
• Assist in maintaining the pool deck area by cleaning up sinks, counters, floors, and other areas as necessary. Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it.
• Ensure safety procedures are followed and to notify Security of any accident or injury. Respond properly in any hotel emergency or safety situation. The ability to perform other tasks or projects as assigned by hotel management and staff.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills:

Experience required by position is from three months to one full year of employment in the related position with Four Seasons or other organizations.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

• Competitive Salary & Wages
• Excellent Training & Development
• Complimentary Accommodation at other Four Seasons Hotels & Resorts
• Complimentary Dry Cleaning for Employee’s Uniforms
• Complimentary Employee Meals
• 401(k) Retirement Plans

Miscellaneous

Work authorization in the United States required.