• Build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals; influence customer line of business (LoB) executives around technology strategy, bridging the gap to IT; influence and work with customer procurement - understand process, commercial terms, etc.
• Create an overall vision and strategic plan for the customer's success in applying, using and adopting Cisco technology to achieve their business outcomes
• Responsible for executive communications to the customer and to Cisco senior leadership
• Lead service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities and interaction
• Lead a matrixed and diverse team of Program Managers, Project Managers and Engineers responsible for delivering high quality services and outcomes to our customers in Federal Civilian Agencies.
• Manage customer level profitability - manage and report contract metrics, identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
• Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders
• Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1–3-year integrated account plans and expansion strategies that result in business growth
• Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction

• 10+ years relevant industry related experience
• Expert skills in customer delivery management
• Ability to influence decisions related to services and technologies across customers IT and Lines of business
• Financial and Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
• College Degree (Bachelor, Masters) - technical or business
• Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals
• Must be a US Citizen

• LI-VL1

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.