Position Description

Job Responsibilities

• Screening and processing corrected plans and application materials.
• Helping customers and staff understand the land use permitting process.
• Working in a fast paced often changing environment where no two days are the same.
• Researching property records to determine the legally established use of property per the permit history.
• Screening, accepting, and processing shoreline and environmentally critical area exemptions, vegetation restoration plans, hazard tree removal requests and researching zoning history.
• Reconciling fees for applications and permit issuance.
• Screening and preparing final surveys for recording with King County.

• Proactively monitor progress of applications via electronic filters and troubleshoot discrepancies in data entries and application status.
• Assist applicants and public with questions regarding public notice status by email, phone, or Zendesk (our virtual customer service center).

• Provide excellent customer service online, in person, over the phone, and in writing.
• Remain productive, communicate successfully, and problem solve while working remotely and in the office.
• Take initiative to complete work in a timely manner and accurately in a fast-paced environment.
• Screen applications for completeness.
• Deal tactfully, courteously, and respectfully with a variety of people.
• Understand and a commit to actively support the City and Department goals in promoting racial equity and social justice.
• Being an active, positive, and contributing member on the team.

• Providing excellent customer service
• Using technology to accurately enter and retrieve data using permitting technology,
• Researching property information, viewing properties using GIS and other mapping technology
• Prioritizing work effectively
• Screening and reviewing of plans and documents.
• Working collaboratively with a variety of people (individually or in a team).
• Producing accurate and quality work.
• Assessing permit fees based on the fee ordinance.
• Interpreting codes and ordinances.

Qualifications

Additional Information

The full salary range for this position is $35.74 - $41.66 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and covered family-members/most employees-plans

The Seattle Department of Construction and Inspections is a proud participant in the Race and Social Justice Initiative, a citywide effort to realize the vision of racial equity.

We require a demonstrated ability to work effectively with individuals from diverse communities and cultures. The City of Seattle values diverse perspectives and life experiences; people of color, women, LGBTQ+, people with disabilities, and veterans are encouraged to apply.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.