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Under general supervision of the Director of Performance Improvement and Decision Support, this role provides consultative support to improve performance through increased efficiency and process reliability which lead to increased quality and safety. Work may include determining Key Process Indicators (KPIs), analyzing a process to find root causes of unfavorable KPIs, and developing solutions to improve KPIs. This work is done through the use of Industrial Engineering and process improvement tools. The position also facilitates the use and education of the Hospital Performance Improvement model working with departmental performance improvement teams and Lean Six Sigma Teams and manages the reporting of KPI’s.

Under general supervision of the Director of Performance Improvement and Decision Support, this role provides consultative support to improve performance through increased efficiency and process reliability which lead to increased quality and safety. Work may include determining Key Process Indicators (KPIs), analyzing a process to find root causes of unfavorable KPIs, and developing solutions to improve KPIs. This work is done through the use of Industrial Engineering and process improvement tools. The position also facilitates the use and education of the Hospital Performance Improvement model working with departmental performance improvement teams and Lean Six Sigma Teams and manages the reporting of KPI’s.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Lean/Six Sigma Black Belt certification.

EXPERIENCE:

1. 1 – 3 years Hospital or Healthcare related field.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Improve process, workflow, and resource allocation to help meet comparative data and internal benchmarks.

2. Statistically analyze data including use of hypothesis testing, control charts, descriptive statistics, regression analysis, etc.

3. Determine appropriate graphs and charts based on objectives to “tell a story” with the data.

4. Uses structured process to problem-solve.

5. Maintain hospital KPIs via scorecards and decision support system.

6. Facilitates/Leads Lean/Six Sigma Teams and works with department PI teams.

7. Effectively facilitates meetings and Performance Improvement teams.

8. Maintains a safe and therapeutic environment for patient safety.

9. Assumes responsibility for ensuring continued professional growth of self by attending formal and/or informal professional/educational activities.

10. Assists in identifying problems for investigation, collecting data for research projects and applying current concepts to patient care and other hospital aspects.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.See attached Physical Demands

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cognizant of environmental factors, infection control issues and maintains a safe environment.

SKILLS AND ABILITIES:

1. Ability to organize time and task to achieve a well-coordinated work effort and to effectively meet work scheduling including an ability to integrate multiple factors which may have an impact on the hospital.

2. Interpersonal skills necessary in order to provide effective leadership to assigned teams and to facilitate meetings.

3. Proficiency in Process Improvement and Industrial Engineering tools and skills in order to facilitate problem solving.

4. Proficiency in computer skills including word processing, spreadsheets, databases, project management software, MS Power Point, workflow software such as MS Visio, and statistical software such as MS Minitab.

5. Ability to be scheduled for work based on the operational needs of the hospital.

6. Ability to deal tactfully and harmoniously with guests.

7. Demonstrates knowledge of Risk Management/Occurrence Report Practices/Non-punitive Work Environment.

8. Demonstrates knowledge of Office/workplace safety.

9. Demonstrates knowledge of physical health/wellness information and Exposure Control Plan.

10. Demonstrates knowledge of CCMC Compliance Program/Code of Conduct/Confidentiality.

11. Values based care recognizes the importance of quality customer services (Service Excellence Standards) to patients and employees.

12. Demonstrates knowledge of and ability to follow/attendance/punctuality/time card system/scheduling policies

13. Demonstrate knowledge of parking/hospital department locations.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Lean/Six Sigma Black Belt certification.

EXPERIENCE:

1. 1 – 3 years Hospital or Healthcare related field.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Improve process, workflow, and resource allocation to help meet comparative data and internal benchmarks.

2. Statistically analyze data including use of hypothesis testing, control charts, descriptive statistics, regression analysis, etc.

3. Determine appropriate graphs and charts based on objectives to “tell a story” with the data.

4. Uses structured process to problem-solve.

5. Maintain hospital KPIs via scorecards and decision support system.

6. Facilitates/Leads Lean/Six Sigma Teams and works with department PI teams.

7. Effectively facilitates meetings and Performance Improvement teams.

8. Maintains a safe and therapeutic environment for patient safety.

9. Assumes responsibility for ensuring continued professional growth of self by attending formal and/or informal professional/educational activities.

10. Assists in identifying problems for investigation, collecting data for research projects and applying current concepts to patient care and other hospital aspects.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.See attached Physical Demands

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Cognizant of environmental factors, infection control issues and maintains a safe environment.

SKILLS AND ABILITIES:

1. Ability to organize time and task to achieve a well-coordinated work effort and to effectively meet work scheduling including an ability to integrate multiple factors which may have an impact on the hospital.

2. Interpersonal skills necessary in order to provide effective leadership to assigned teams and to facilitate meetings.

3. Proficiency in Process Improvement and Industrial Engineering tools and skills in order to facilitate problem solving.

4. Proficiency in computer skills including word processing, spreadsheets, databases, project management software, MS Power Point, workflow software such as MS Visio, and statistical software such as MS Minitab.

5. Ability to be scheduled for work based on the operational needs of the hospital.

6. Ability to deal tactfully and harmoniously with guests.

7. Demonstrates knowledge of Risk Management/Occurrence Report Practices/Non-punitive Work Environment.

8. Demonstrates knowledge of Office/workplace safety.

9. Demonstrates knowledge of physical health/wellness information and Exposure Control Plan.

10. Demonstrates knowledge of CCMC Compliance Program/Code of Conduct/Confidentiality.

11. Values based care recognizes the importance of quality customer services (Service Excellence Standards) to patients and employees.

12. Demonstrates knowledge of and ability to follow/attendance/punctuality/time card system/scheduling policies

13. Demonstrate knowledge of parking/hospital department locations.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

CCMC Camden Clark Medical Center

Cost Center:

409 CCMC Quality Management

Address:

800 Garfield Ave

Parkersburg

West Virginia