Summary

We, the staff and faculty of the Rogel Cancer Center team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The Rogel Cancer Center is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. Ensuring a Patient and Family centered experience according to the Health System Service Excellence Goals is a priority to the care of our patients. The individual chosen will be responsible for meeting the highest standards of customer service including, exhibiting a professional and positive image when interacting with patients, faculty and staff.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide expert skill in navigating infusion grid openings and closures and template redesign changes utilizing Leantaas/Iqueue specialized scheduling tool
• Effectively addresses urgent template closures and reschedules patients utilizing scheduling tools independently
• Serve as point person to provide infusion appointment allocation for urgent same day and next day appointments.
• Serves as an infusion unit scheduling expert and is consistently available to clinic schedulers to assist with the complexities of infusion scheduling.
• Provides formal training/onboarding to clinic schedulers on infusion scheduling guidelines and functionality of Iqueue/LeanTaas scheduling tool.
• Expected to be proficient in identifying problems, seeking and implementing solutions as it relates to Infusion Scheduling and the associated Cadence functionality
• Demonstrates proficiency screening for incorrect infusion scheduling and following up with and schedulers using Infusion Scheduling guidelines
• Ability to communicate effectively in all methods of communication including face to face, through Michart, TEAMS etc.
• Demonstrate strong problem-solving skills
• Demonstrate excellent customer service skills with both with the public and interdepartmentally
• Exceptional interpersonal skills and the ability to work well within a team
• Demonstrated excellent attendance and reliability
• High-functioning scheduler that can make complex scheduling decisions and coordination across departments
• Overseeing and assisting Work queues as indicated
• Ability to learn MiChart Reporting functions and the ability to run MiChart reports and analyze as needed
• Oversee assigned MiChart In Baskets
• Participate in team/clinical meetings
• Lead/participate in the PSA Clinic Huddle
• Responding to customer complaints with integrity and uses service recovery as indicated.
• Participate in infusion scheduling process improvement
• Cross coverage for PS Assistant and Associate roles

Required Qualifications*

• High School diploma or GED.
• A minimum of 3 years of previous work experience working with the public.
• Prior experience performing complex scheduling
• Familiarity with obtining medical records or professional medical billing
• Demonstrated ablity to interact with a diverse population
• Strong organizational and prioritization skills
• Demonstrated record of excellent attendance
• Exhibits professional and positive image when interacting with patients, faculty, and staff
• Able to handle multiple responsibilities in a fast-paced environment with accuracy
• Demonstrated ability to work well under pressure and meet deadlines
• Demonstrated strong problem-solving skills
• Deonstrated excellent customer service skills with the public
• General office practice experience is required
• Demonstrated excellent verbal and written skills
• Exceptional interpersonal skills and the ability to work well within a team
• Ability to communicate effectively
• Demonstrated active listening and information technology skills

Desired Qualifications*

• EPIC/MiChart experience.
• Experience working within a large, complex health care setting.
• Prior experience performing complex scheduling.
• Ability to understand medical documentation and general knowledge of medical terminology.
• Knowledge of university policies & procedures.

Work Schedule

Monday through Friday; 40 hours per week

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.