Job description

Patient Account Representative (Hybrid)
As Mount Sinai grows, so does our legacy of caring
Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.
We provide world-class care:

• Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The BEST cardiac surgery survival rate in Florida
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

• Works correspondence in HPF timely. Documents patient accounting system appropriately and within timeframe of three business days.
• Informs patient of any patient self-pay balances owed to the facility during routine handling of patient request for information via telephone or in person. Establishes payment arrangements according per policy guidelines.
• Advises collection manager/lead of any unsatisfied patient issues.
• Verifies information following HIPPA guidelines when handling calls and walk-in patients before release of information with every call and walk-in patient.
• Reviews each account when handling calls relays accurate information to the patient explains account information from patient file and requests any information needed at time of the call.
• Maintains a working knowledge of collection guidelines HIPPA Cobra and EMTALA guidelines. Attends all corporate compliance programs and seminars/educational programs that maintain an awareness of laws and regulations affecting the department.
• Maintains courteous and cooperative working relationships with all levels of management employees physicians patients and guarantors and the general public.
• Monitors volume of calls holding and attempts to answer all calls in a timely and courteous manner.
• Processes request for bills and insurance updates credit card payments within 48 hours. Mails receipt to the patient.
• Follows-up timely with patient/guarantor issues and relays information back to the patient/guarantor.
• Possesses ability to communicate in English or Spanish.
• Is willing to adjust schedule to department and patient needs.
• Retrieves customer service voice mail messages daily and returns calls within one business day.
• Researches all accounts assigned by the lead/manager/director in a timely manner.

Qualifications:

• One years experience in customer service is required. One year experience in computer usage.
• High School Graduate or equivalent level or training.

Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

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