Job description

Summary

Job Summary

The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.

Job Requirements

Education

Required: High school diploma or equivalent

Preferred: One year of advanced education or special training

Experience

Required: 1-2 years customer service experience, preferably in healthcare or insurance industry

Skills

Excellent verbal and written communication skills

Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team

Able to work effectively independently and collaboratively with a team

Self-starter

Critical thinking skills required

Proficient in using computers and computer systems including Microsoft Word and Excel

Ability to multi-task and have attention to detail

Familiar with the insurance industry and collection process

Licensure/Certification/Registration

Certified Healthcare Access Associate (CHAA) preferred

Required: Certified Application Counselor (CAC) and have a Navigator license through the Missouri Department of Commerce and Insurance; and subsequently maintain licensure during the duration of employment at CoxHealth.

Additional Information
Job Benefits & Perks!

o Tuition reimbursement up to $1200 per year

o Additional Educational Assistance programs available

o Health/Dental/Vision

o Retirement with employer match

o 20% tuition discount on most classes at Cox College

o On-site Daycare with extended hours, holidays and weekends

o Employee Discount at CoxHealth Fitness Centers

o Pharmacy delivery to your unit

o On-site Employee Health services

o Opportunity to earn referral bonuses of up to $5,000 per hire for certain positions

o 1906 Employee Store

o Cafeteria discount

If you would like more information about job benefits & perks, please feel free to email us @ hr-recruitment@coxhealth.com or visit https://www.coxhealth.com/employees/benefits/

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