Description: If you enjoy and respect children from newborns to teens and the in-betweens, you’ll love being a part of the CPA team. We are the largest and fastest growing pediatric practice in the Lowcountry. We are an equal opportunity employer who values diversity, equity, and inclusion. Join us at the Coast!

Benefits and Perks:

• Medical, Rx, Dental, Vision
• HSA, HRA, HIA
• Telehealth
• Life & Disability
• Employee Assistance Program
• Paid holidays and vacation
• 401k
• Convenient Locations & free parking
• Paid Volunteer Opportunities
• Education Assistance

Patient Access Representative Responsibilities to Include:

• Receives all in-bound calls from current and potential patients
• Schedule and coordinate patient appointments, following company protocol, procedures, and provider scheduling templates
• Schedules patient appointments with the proper provider in the appropriate location
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Updates existing patient demographics by collecting detailed patient information including personal and financial information
• Responds to current and prospective patients’ inquiries in a courteous manner

Requirements:

Qualifications:

• High school diploma or equivalent
• Prior medical practice experience preferred
• Prior Call Center experience preferred
• Knowledge and prior experience with insurance verifications and patient accounts preferred
• Working knowledge of computer applications. Prior experience with EMR preferred.
• Ability to speak, read and write effectively
• Demonstrates proper telephone etiquette
• Ability to work independently without direct supervision
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner
• Ability to exercise actively listening skills, and the ability to ask probing questions, understand concerns and overcome objections
• Flexible scheduling availability required