Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

As the first impression provides excellent customer service skills in all aspects of Patient Registration while coordinating the daily operation to ensure timely registrations. Highly motivated individual where skills, experience, and dedication can effectively be utilized to meet the goals of Williamson Health, patients and the community we serve. Possesses a strong positive customer service work ethic and ability to work closely with the public, community, family members, co-workers and management team in a positive cohesive professional manner. Required to demonstrate teamwork, good customer service skills and accuracy in all areas of Patient Access. Obtains accurate demographic and financial data for medical documentation, billing and collections. Creates and presents patient estimates and financially resolves patient balances.

POSITION REQUIREMENTS

Formal Education / Training:

High school diploma or equivalent

Workplace Experience:

At least three years clerical experience in a professional customer service oriented office environment

Equipment and Skills Training:

Meditech, Fax, Copier, time and attendance system, patient access software, cash management/posting, AllScripts, FormsFast, Education system, Label and armband printers, hand-held communication equipment, email.

Physical Environment:

Office in all areas pertinent to position.

Physical Effort:

• Able to communicate in English verbally and legibly

• Efficient verbal and written communication

• Prolonged sitting, standing, walking, and bending

• The ability to work well under pressure, to function dependently and independently

• Ability to push wheelchair

PERFORMANCE STANDARDS

• Completely documents required information on Inpatient/Outpatient patient log. Consistently reports daily statistical numbers for KPI reporting.

• Consistently reviews FaxCert for physician orders and notifies physician or physician offices when orders are not present, incomplete or does not meet medical necessity requirements. Prints and prepares after hours and weekend schedule for ER registration. Call physician offices for physician orders when not present.

• Maintain open line of communication at all times with the registrars to coordinate continuous movement of all patient types.

• Comply with safety standards by verbally verifying patient name and date of birth prior to placing an armband on the patient.

• Consistently maintains communication with the Nursing Supervisor for bed assignment.

• Understands and willing to adjust working hours and job duties to accommodate patients and department. Recognizes the need for change in daily routine; willingly alters lunch/break schedule to accommodate patients waiting to register.

• Performs other job duties assigned by Patient Registration manager or director and independently seeks out job duties during downtime.

• Consistently maintains an open line of communication with the Patient Registration management team and uses outlook for employee communication and feedback. Participates in departmental meetings/huddles/etc. and recommends improvement opportunities.

• Consistently corrects registrations during assigned shift using AccuReg solution and maintains an average initial accuracy rate of 95% for a 12-month period.

• Consistently reviews and obtains patient signatures on all required registration forms. Scans documents into the system.

• Consistently follows point of service collection policies and procedures. Follows cash management guidelines at all times.

• Reports concerns requiring attention to supervisor or director. Is a problems solver that brings possible solutions with the concerns or problems.