Parts Counterperson Responsibilities

• Generating parts estimates and quotes for customers and internal staff.
• Shipping and receiving duties including but not limited to, check in, reconciliation and returns management.
• Parts Delivery and customer retrieval/drop off.
• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls; provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Parts Counterperson Qualifications

• Previous parts department experience
• Prior Toyota/Lexus dealer experience preferred
• Customer Service, at least 3 years
• High School Diploma or equivalent
• Strong people skills with a positive attitude
• Sales and customer service experience
• Ability to work in a fast-paced environment
• Strong interpersonal and time management skills
• Ability to work with limited supervision
• Great customer service skills, follow-up and sales ability
• Ability to lift in upwards of 50 pounds on a continuous basis
• Willingness to take a pre-employment background check and drug screen
• Valid driver's license and clean driving record

What We Offer

• Medical, Dental & Vision Insurance
• Life Insurance
• Health & Wellness Program
• 401K
• FSA – Health and Dependent
• Paid Time Off
• Short Term/Long Term Disability

About Us

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.