Under supervision, performs clerical duties and provides general office support services including relief reception. Answers and routes phone calls, answers routine requests, provides information to the public, processes mail, completes standard letters and forms, and types drafted correspondence. Interacts with members of the public in person and/or over the telephone to explain basic departmental policies or procedures, or determines the proper person to whom to refer them for assistance. Provides information and referral services to the public pertaining to MH/DS of the East Central Region, Johnson County Case Management or other disability services.

• Current office practices and procedures
• Basic mathematical computations
• English language to include grammar, spelling, vocabulary, punctuation, and proofreading skills

• Learn, apply, and articulate departmental programs, operations, rules, regulations and policies
• Interpret basic departmental policy and handle routine requests regarding it
• Represent Johnson County and perform duties in a professional, responsible and trustworthy manner
• Provide customer service that is courteous and responsive
• Perform clerical tasks with a moderate degree of speed and accuracy
• Establish and maintain effective filing procedures
• Maintain confidentiality and security of information as appropriate
• Establish and maintain effective relationships with elected officials, department heads, other county employees and members of the public
• Interact effectively with persons representing widely divergent backgrounds, interests, and points of view
• Follow oral and written instructions in detail
• Use a computer for the purposes of e-mail, data entry, spreadsheets, and word processing
• Operate common office equipment such as typewriters, calculators, fax and postage machines, photocopiers, multi-line telephones, scanners
• Organize and prioritize multiple tasks
• Keep accurate records and prepare reports
• Be detail-oriented when working with documents and information
• Handle low to moderate levels of stress, meet deadlines and solve problems appropriate to the position
• Have clarity of speech and hearing which permits effective communication
• Have sufficient vision, which permits production and review of a wide variety of materials in both electronic and hardcopy forms
• Have sufficient manual dexterity to operate a computer keyboard and mouse with moderate use at 45 wpm and make handwritten notations
• Stand, sit, squat, kneel, bend, twist, reach, and use a step stool as needed
• Lift and/or move up to 35 pounds as needed
• Have sufficient personal mobility to occasionally travel to meetings and training sessions
• Work flexible schedule and occasional overtime as needed

High school graduate or equivalent and six (6) months of varied and responsible clerical experience; OR any equivalent combination of education and experience which provides the required knowledge and abilities necessary to perform the work.

to be performed satisfactorily with or without reasonable accommodation

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• 
  Performs general clerical duties such as photocopying, filing, faxing, typing, data entry, and processing mail, including tracking & monitoring in-coming checks through an established office policy.
• Updates and maintains spreadsheets and tracking sheets for Mental Health and Disability Services/Case Management.
• Assists other staff members with various clerical requests and projects.
• Assists in completion of weekly claims to the Auditor's Office.
• Updates and distributes bi-weekly payroll timesheets to MH/DS and Case Management department staff.
• Answers and refers telephone calls, greets office visitors and takes messages. Responds to questions from callers and walk-ins seeking services, assistance, or information. Disseminates written material to MH/DS or Case Management applicants.
• Provides backup for reception/clerical staff as needed.
• Assists in scheduling conference room usage in the Health & Human Services Building.
• Orders office supplies, monitors billing and budget authority for supplies, maintains an inventory list.
• Participates in training/educational opportunities and work-related meetings as required.
• Performs all work duties and activities in accordance with County & State policies, collective bargaining contract, procedures, and safety practices.
• Attends work regularly at the designated place and time.