Job description

Position Overview

Provides exceptional customer service within the Outpatient Therapy Department by greeting patients and visitors, answering and transferring incoming calls, coordinating the outpatient therapy schedule between patients and therapists, and assisting the therapy department with administrative tasks.

Basic Qualifications

Education & Certification:

High school diploma or equivalent

Basic Qualifications

Must possess the ability to read, write and speak the English language, must be patient, friendly, courteous and respectful to residents in any situation, including difficult ones; must be able to make independent decisions when necessary; must have the ability to follow facility guidelines; must be able to move frequently throughout the workday; and must be able to multitask and work within a fast-paced environment. Must have exceptional telephone etiquette.

Experience

Minimum of six months experience as a receptionist, scheduler, or as a customer service representative; preferably within the long-term care industry.

Working Conditions

Primarily works in an office setting and throughout the facility; bends, lifts, sits, stands and moves frequently throughout the shift; deals with frequent interruptions and possibly upset residents and family members; works regularly scheduled shifts with possible weekends, holidays and other hours based on resident needs; primary responsibility is service to the residents but also deals with visitors, government personnel, etc.; participates in required continuing education programs; subject to odors, falls, burns and exposure to infectious diseases, waste, etc., including AIDS and Hepatitis B viruses.

Competencies of Position

Professionalism: Reports to work on time and as scheduled; works in unison with all staff; displays a willingness to help others; embraces constructive criticism; presents a friendly and professional attitude.

Resident Rights: Promptly reports resident grievances to supervisors; treats all resident care information with confidentiality; continuously monitors assigned areas to ensure residents are treated fairly and with dignity and respect at all times.

Safety Awareness: Follows safety program guidelines; immediately reports accidents and incidents to supervisors; identifies unsafe working areas and promptly reports to supervisors; promotes safety by working as safely and efficiently as possible; consistently follows infection control and universal precautions and other guidelines; identifies and corrects or reports hazardous conditions to supervisors; understands facility emergency and evacuation protocols.

Customer Service: Treats all residents, families, co-workers and supervisors with dignity and respect and takes initiative to exceed customer expectations; professionally represents the facility, self and position to visitors and residents; demonstrates a positive attitude and willingness to help to all visitors and residents; remains sensitive to all needs through listening, observing and responding appropriately for the position held.

Essential Job Duties

Creates a warm and welcoming environment for all patients, visitors, families and employees of the facility.

Answers incoming calls in a courteous and professional manner and transfers to appropriate departments; takes messages that are complete and accurate.

Coordinate outpatient therapy schedule with treating therapists.

Must have strong organizational skills and the ability to multitask.

Verify insurance and obtain prior authorization as needed.

Provides assistance to patients, family members and other visitors.

Assist therapists by calling doctor's offices for information.

Scanning and Filing.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Long term care
• Outpatient
• Rehabilitation center

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location

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