ORDER ENTRY/CUSTOMER SERVICE REPRESENTATIVE

Job Description

As an Order Entry Representative, you will be integral part of the wholesale flower bulb distribution with DeVroomen. Our primary customers are landscape contractors, professional growers, and garden centers. The Order Entry Representative will be responsible for entering orders/data, managing customer service issues, and supporting the sales efforts. The ideal candidate will need to possess a positive attitude and be customer service oriented, have strong communication skills, and enjoy talking to people daily.

Responsibilities and Duties:

• Order & Data Entry
  • Perform order entry in Navision/Maintain superior level of accuracy
  • Assist online and walk-in customers
  • Create PO for drop ship order from other US vendors
  • Complete quoting for orders and shipping
  • Communicate with sales staff and customers about orders (sold out, quantity change, etc.…)
  • Guard the margins per order
  • Proofread orders done by others
  • Maintain all systems and daily filing tasks
• Customer Service
  • Acquire full knowledge of all DeVroomen Programs
  • Work with customers and sales team to resolve issues
  • Collaborate with Production Team to resolve issues
  • Form professional relationships with customers
  • Follow up with claims to check on the status and relay messages onto the appropriate individual(s)
• Administrative Tasks
  • Manages main phone line and transfers calls
  • Maintain updated records
  • Prepare and mail bid books and other materials

Additional responsibilities and duties as required to support the team when requested

Qualifications:

• Excellent computer skills
• MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive,
• Excellent verbal and telephone skills
• Strong problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills
• Planning and organization skills
• Professionalism and integrity
• Teamwork and relationship-building
• Results oriented

Must pass Drug test and Background check.