We have an immediate need for an Operations Technician l for a 12-month contract. Works on relatively straightforward installation and/or maintenance assignments on network switching equipment. Technician for customer/company network systems installation and/or maintenance activities.

Location: Broomfield CO

Duration: 12 Months

Pay Range: $20-$25/hr w2.

Client: Fortune 100 Telecommunications Company

Responsibilities:

• Escalate and hold LEC Partners accountable for offnet repairs
• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes
• Efficiently and accurately manages customer-initiated trouble tickets to resolution.
• Maintains customer relationships, both internal and external
• Monitors the performance of the telecommunications networks, including usage, load patterns and system response

Ideal Candidate:

• Basic understanding of the OSI networking model physical, data link, and network layers
• A proven track record troubleshooting technical issues
• Ability to manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
• Demonstrating proficiency with trouble ticketing application and other internal tools
• Ability to answer customer calls and work issues via trouble ticket proficiently and independently
• Ability to work in a 24 x 7 fast paced environment
• Ability to interface in a professional manner with management and customers
• Aptitude for on-the-job training
• Eager to learn and build skills
• Able to effectively manage multiple issues simultaneously thorough effective work prioritization
• Demonstrated ability to make sound decisions and logical thinking when under pressur

• No C2C or 3rd party candidates. Client requires candidates to be a US Citizen.

If qualified, interested, and available (or know of somebody who is), please reply back with an updated resume and pay requirements for immediate consideration to chris.whalen@comcentric.com