Job Details

What you will do

The Operations Account Manager shall oversee Sprinkler, Fire Alarm & Suppression Inspections and Service at customer site for Johnson Controls.

How you will do it

• Oversee Sprinkler, Fire Alarm & Suppression Inspector/Service Tech’s day-to-day tasks, recommend new hires & promotions; provide ongoing employee training & participate in performance evaluations
• Maintain complete understanding of Company policies and review with on-site team to promote understanding and compliance on a daily basis
• Consistently reinforce the message of “World Class Service Provider” and ensure delivery of customer service. Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely and quality manner
• Demonstrate a positive, professional attitude to all internal and external customers; actively participate in quickly resolving customer issues
• Work with Inspections, Service and Project Coordinators on scheduling
• Ensure delivery matches contractual obligations
• Meet with customer and on-site team to ensure delivery of quality inspections, service and overall customer satisfaction
• Coordinate facility access and ensure appropriate site-working conditions

• Maintain and create customer CMOP’s as needed for preventative and corrective maintenance

• Work within JCI and customer systems

• Perform additional duties as required

What we look for

• 5 or more years of Management experience, preferably in a similar industry
• 3 or more years of experience in the fire protection/life safety industry
• Degree or diploma in Fire Protection or Electrical Engineering or equivalent work experience
• Demonstrated leadership with effective verbal and written communication skills
• Proficient with MS Office as well as online systems; knowledge of Oracle & maintenance scheduling systems a plus
• Knowledge of applicable fire regulations and codes i.e. OFC, ULC etc…required
• High School Diploma or equivalent required
• Must have excellent communication skills, using tact and diplomacy when dealing with customers
• Strong organizational skills, positive attitude, and able to learn quickly
• Possess a valid driver’s license and a driving record that meets company requirements
• Must be able to pass a pre-employment background and drug test
• Be able to obtain and retain any licenses that are required by National, State and Local Codes

HIRING SALARY RANGE : $68K-$85K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers