BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, and SkySwitch.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 3 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Position Overview:

To keep up with our growth BCM One is looking for an Onboarding Specialist I to join our growing SkySwitch Onboarding team. As an Onboarding Specialist, you will support the onboarding of new and existing SkySwitch partners, acting as a trusted advisor and resource throughout the onboarding process. We're seeking a motivated individual who is the right mix of a UCaaS technician, customer advocate, product champion, and problem-solving enthusiast. The ideal candidates thrive in a team environment, have experience in developing and mentoring customers, possess strong communication and project management skills and is passionate about delivering a great customer experience. This a great opportunity for candidates looking to learn, help others and make an impact everyday.

This position can be remote or hybrid, based out of the following office locations: Grand Rapids Michigan, Herndon Virginia, Alpharetta Georgia, Blue Bell Pennsylvania

What you will do:

• Support and manage the onboarding process for new and existing partners
• Play a key role in the new partner onboarding process, acting as a point of contact for partner technical training and initial installation efforts
• Be able to assist Partners in defining their provisioning and implementation processes to ensure alignment of deliverables and steps required from Site Survey to Delivery
• Develops a basic understanding of Skyswitch products and services, and their usage by our Partners and their customers
• Participates in training and development of SkySwitch Partners as needed
• May assist in the preparation and maintenance of onboarding materials, as required
• Maintain professional interaction with customers, suppliers and employees
• Report on key metrics across multiple projects
• Assist with special projects as assigned by manager

What you will need:

• Bachelors degree or comparable experience is required
• 2+ years experience in customer service or customer facing role
• 2+ years experience in telecom delivery service coordination or project management
• Experience provisioning various makes & models of VoIP gateways and IP Phones
• Proficient with Microsoft office suite and online webinar tools
• Experience with CRM platforms is desired
• Capable of distilling complex processes and solutions into concepts consumable by Partners not familiar with hosted VoIP solutions
• Demonstrable understanding of VoIP, Cloud Services, and the telecommunications industry
• Strong knowledge of service delivery (implementation of customer services from site survey to go-live status)
• Excellent verbal and written communication skills and a high attention to detail
• Strong organizational skills with ability to manage multiple tasks and projects, and effectively prioritize and execute tasks in a high-pressure environment
• You bring the highest level of integrity, honesty, and accountability in all that you do
• Enthusiastic with a positive attitude
• The desire to meet and exceed measurable performance goals
• Likes and works well in a team environment

Why BCM One
We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture. We offer competitive industry salaries, comprehensive health, dental and life insurance, matching 401 (k) plan, family emergency fund and competitive paid time off program.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.