Responsibilities, Deliverables, Outcomes and Expectations

Responsible for meeting, greeting, and assisting with the needs of the customers in a courteous and professional manner to provide appropriate serves and/or programs provided by the OhioMeansJobs Center.

Responsible for explaining the services provided by the OhioMeansJobs Center to the customers and assists with the variety of services provided by the Workforce & Business Development Program.

Familiar with all office procedures and ensures that appropriate referrals are being made.

Responsible for assisting individuals with Unemployment Claims.

Assist customers with employment plans, resumes, unemployment questions, and other Workforce & Business Development services as needed.

Will develop and maintain the monthly OMJ Calendar and ensure space is available for OMJ Partners and businesses utilizing the center for service needs.

Responsible for the case management of the OMJ client files including updating client files to ensure correct contact information is on file.

Organize and hold OMJ Workshops on a regular basis.

Maintain monthly OMJ Reports.

Complete OMJ inventory to ensure office supplies are stocked and completing purchase orders for supplies as needed.

Attend OMJ Partner Meetings quarterly to update OMJ Partners with the services being provided by OMJ Pike County.

Enter data into CFIS and OWCMS for client tracking purposes.

Monitors job orders and works closely with the BRN staff to fill job openings from area businesses.

Completes job postings as requested by businesses and maintains job leads books.

Completes ADA standards yearly to ensure the OMJ Center meets proper ADA requirements

Responsible for general office duties, such as faxing, copying, filing, and answering telephones.

Assist with Tax Program as needed including obtaining IRS-required certifications yearly. Serves as an Income Tax Intake, Preparer, and Reviewer.

Serves as part of a CAC committee and collaborates to promote program activities, service coordination, and continuous improvement measures.

Serves as a representative of the Workforce & Business Development Program on assigned committees and outside boards and associations as deemed appropriate.

Performs all other duties assigned by his/her supervisor

Minimum Requirements…

Education:

High School Diploma or equivalent.

Job-Related Experience:

Extensive knowledge of Microsoft Office Programs. 9th grade math proficiency as demonstrated by testing.

People Management Experience:

People management Experience is preferred, but not required.

Licenses, Certifications, and Accreditations:

VITA Program certifications including Standards of Conduct, VITA Site Coordinator, Basic, and Advanced prior to tax season.

Must have valid driver’s license and be insurable under the agency insurance.

Preferred Qualifications…

Preference given for associate degree in office administration or relate field.

Two (2) years’ experience in an office setting.