930 South Kirkwood Road, St. Louis, MO 63122

MOTORCYCLE SERVICE TECHNICIAN

Excellent Pay Plan!

Fun Work Environment + Great Benefits!
Moving Expenses Available!

We are always looking for great people to come and join Doc’s Harley-Davidson of Missouri Team. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Doc’s Harley-Davidson is looking for a dedicated, career-minded Motorcycle Service Technician who understands the motorcycle business and works well with people. Our dealership group is a fantastic business opportunity for those who seek future Management growth within the company, as well. Join our team and help us continue to give our customers the best possible experience.

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  Excellent pay plan!
• Bonuses are earned from Data Capture, H-D Visa Sales, Bike Sales and Referrals
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Employee discounts
• 401(k) retirement plan with match... we invest in our team!
• We are a growing organization with room for advancement!
• We offer training paid by the dealership through Harley-Davidson University!

Major Duties and Responsibilities - Motorcycle Service Tech:

• Service Department Operations:
• Provide prompt, dependable, high quality, vehicle service to (internal & external) Guests.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with Guests, test riding, or any other issue which will help ensure Guest satisfaction.
• Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that Guest may be contacted and notified of the delay.
• After the job is finished, ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
• Other duties as assigned.

Guest Service:

• Minimize come backs and deal with them promptly and satisfactorily when they do occur.
• Keep Guests’ vehicle cleaner than when it was dropped off.

Commitment, Qualifications and Requirements - Motorcycle Service Tech:

• Treat all employees and Guests fairly, courteously, and with dignity.
• Model superior Guest service behavior for all interactions with Guests and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Completion of a factory authorized training program such as MMI Service School or equivalent work experience
• Don't have your motorcycle endorsement? No worries, we will pay for you to take our award-winning Riding Academy right here at the dealership.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within the agreed timeframe. A list of required tools will be provided.
• Resume must be uploaded, and an online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.