Job description
Overview:
This is a mobile position, with remote work opportunities. Responsibilities/Job Description:
Manages business operations:
Contract Management:
Day to Day Operations:
The Operations Manager is accountable for the management of people and business operations within the Mental Health and Addiction Service line of M Health Fairview . The position is responsible for ensuring that departments and staff performance goals are met. Other duties include achieving coordination, consistency and integration within all departments, assisting in the development and implementation of policies and procedures, assisting in strategic planning and leading and /or participating in internal improvement projects. The manager is involved in contract and relationship management with business partners, providers, insurance companies, outside entities and customer sites.
This is a mobile position, with remote work opportunities.
Manages people:
- Provides leadership, training and direction to team members.
- Actively recruits and hires people to create a diverse and complementary team.
- Creates and maintains a communication system to assure all employees have relevant, timely, and appropriate information.
- Conducts fair, accurate and timely performance reviews.
- Discovers the aspirations and talents of employees and assists them in realizing their goals.
- Improves overall employee satisfaction results.
Manages business operations:
- Achieve coordination, consistency and integration for all policies and procedures.
- Analyzes the work within and between units, departments, and services.
- Uses quality improvement tools and techniques to assess work issues and make process improvements.
- Uses best practices information to set stretch goals.
- Sets appropriate priorities among competing demands.
- Meets all regulatory requirements.
Contract Management:
- Support and leads business development team with contracted entities in terms of ongoing contract requirements, case specific issues that arise, policies and procedures, contract negotiations, etc.
Day to Day Operations:
- Assists in strategic planning for improvement projects.
- Responsible to achieve and report on operational goals for service lines.
- Monitors and prioritizes assignments across service lines to assure timely, productive, and efficient use of resources.
- Uses creative solutions to resolve problems and keep operations running smoothly.
- Prepares reports as needed on Operations production across service lines.
- Oversees supervisory staff and ensures appropriate and consistent staffing at supervisory and front-line levels across service lines.
- Builds and maintains weekly reports for operations team across service lines.
- Identities service line operation issues and accesses appropriate resources to bring resolve.
- Maintains working knowledge on current regulatory requirements across service lines. Responsible for training of staff and adherence of process to meet all regulatory requirements.
Required
- Master’s Degree in Healthcare Administration or Business Administration
- 3 years supervisory or management experience
Preferred
- 5 years supervisory or management experience
- Licensed in Mental Health
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