JOB SUMMARY:

The Operations Associate provides support to the Member Services leadership and regional teams through reporting, system updates, and subject matter insight on operational processes.

ROLES AND RESPONSIBILITIES:

• Generate, monitor, and research reporting to ensure memberships are in compliance with contract agreements.
• Develop an understanding of the Member Services policies, processes, and procedures to perform necessary system adjustments in our internal proprietary booking system, Salesforce, and SharePoint.
• Act as a liaison, and first point of contact, with our VIP Benefit Partners to manage all day-to-day responsibilities.
• Provide analysis and research, to both internal and external stakeholders, and provides support in Salesforce, SharePoint, Excel, and PowerPoint
• Works on special projects as needed
• Create and manage the manager’s on-call schedule and the membership account manager’s weekend/holiday schedule.
• Manage the office calendar to ensure proper weekend coverage for the department’s needs.
• Support the leadership team with the following:
• Assist with operational projects.
• Manage operational tasks including:
  • “Welcome Back” membership enrollments
  • Resignation and suspensions of memberships
  • Cases to assist the Member Service Department
  • Reconciliations of accounts
• Performs additional duties as determined by the Director of Commercial Operations, and is a shared resource for operational needs across the Member Services Department.

EDUCATION, SKILLS, AND EXPERIENCE:

• Minimum 2 years experience in sales operations or internal operations
• Must have impeccable written and verbal communication skills
• Must be teamwork minded
• Are comfortable working in a fast-paced environment where you can expect unexpected projects
• Must have a process driven mind to work through a lot of detail and manual processes, but able to stay focused on execution
• Must have experience with spreadsheets and database programs, specifically Salesforce. Must be able to configure reports with requested data and present results in a concise and logical manner
• Must be proficient in MS Word, Excel, and PowerPoint
• Must have the ability to interact with diverse group of employees and external executives representing a wide spectrum of backgrounds

EXCLUSIVE RESORTS:

Exclusive Resorts is the World’s Elite Private Vacation Club. Since 2002, we have built an extensive Portfolio of 400+ residences and experiences, a team of exceptional staff and global partners, and a cultivated Membership to ensure the unrivaled quality of all we do. Since its inception, Exclusive Resorts has delivered nearly 300,000 vacations for its 4,000+ Members and their families.

Exclusive Resorts is a purpose-led organization—we have an unrelenting focus on people. We are tenacious in forming a team made up of the best and brightest. We hire ambitious individuals who challenge us to be better, and in turn, encourage their development and growth. We have cultivated a supportive, close-knit culture, which permeates outside our corporate walls to Club Members, whom we care for as family so they can focus on what matters most—quality time with loved ones.

HOW TO GET OUR ATTENTION:

Our hiring philosophy is based on our core belief that #talentmatters. We look for high-integrity people who like to win, support the team, develop others while growing themselves, and are truly passionate about being the best.

If you think this is a fit and you are ready for this role, we invite you to apply. Visit our website, https://www.exclusiveresorts.com/employment. We look forward to hearing from you!