Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Job summary

Get ready for an exciting career with CBRE!

The Meeting & Events Manager leads all aspects of employee and daily operations. Collaborating with teams to monitor benchmarks ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and partners, delivering an outstanding performance from the entire meeting and events staff.

Duties & responsibilities

• In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with accuracy and quality.
• Making recommendations on budgets and cost management, this individual also coordinates with clients to resolve sophisticated issues and provide a consistently positive experience through regular engagement and improvement of event processes.
• Develops a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.)
• Serves as primary contact with client for meeting & events forecasts and strategies.
• Accountable for SLA's, critical metrics, and benchmarks; reports out on a recurring basis.
• Motivates and coaches staff towards attaining performance goals, maintaining high efficiency, and improving customer gratification.
• Completes duties as assigned.

Qualifications

• 4 years of formal supervisory experience required.
• Minimum of 4 years in the meetings industry such as planner, travel manager, hotel sales or similar preferred.
• Experience working in or with a multi unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.
• Understands the sales process, meeting dynamics, support services, vendors, and industry at large.
• Open to flexible schedules.
• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures as well as forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
• Ability to solve time critical problems and handle a variety of options in dire situations. Requires expert level analytical and quantitative skills with validated experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 50 lbs.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).