Job description

The Meeting & Conference Services Manager at The American Airlines Training & Conference Center is responsible for the planning, coordination, supervision and directing of assigned groups throughout and through the closure of the event. This role is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting.

Responsibilities:

• Coordination and timely updating of all group and event notes in Salesforce system.
• Work closely with client and event planners to ensure future business potential.
• Supervise service and overall coordination of all arrangements on BEOs in a timely manner. Timely distribution of precise catering requirements to all departments (BEOs are due for the following week by 12:00pm on Wednesdays).
• Ensure obligations are met by the Conference Center and exceed the client’s expectations with satisfaction reflected in ratings and comments from the clients.
• Ensure satisfactory liaison between clients/guests and Conference Center departments.
• Provide immediate follow up after events and relate client compliments and concerns to all related departments, with follow up and resolution completed when needed within 24 hours.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Plan and organize events effectively, with an acute sense of detail & creativity and repeat potential.
• Multi-task, work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate, and evening and weekend work will be required as needed.
• Other duties as assigned

Requirements:

• Minimum formal education of a high school diploma is required.
• 1 year of progressive hotel experience; or a 4-year college degree and 1 year of related experience in event planning is preferred, ideally within the hospitality industry.
• Salesforce
• Operational Food and Beverage experience in a hotel environment is preferred.
• Bi-lingual skills desired.
• i
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with MCR Hotels standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with MCR Hotel Group standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Prolonged walking and standing required.

Comprehensive health benefits after 60 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + match
• Roth 401(k)

Our Company

• MCR is the 4th-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $4.0 billion portfolio of 144 premium-branded hotels containing more than 21,000 guestrooms across 37 states and 102 cities.
• MCR has more than 6,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.
• MCR and its corporate affiliates are equal opportunity employers. MCR and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.
• For more information, please visit mcrhotels.com.

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.