Job description

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic.
• Schedules patients for appointments and gives instructions regarding appt preparation
• Provides assistance to the patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and transfer calls to the appropriate party
• Completes initial registration information of new patients following established policies and procedures
• Updates any changes of patient’s information in the computer database and scans updated paperwork into Electronic Health Record under correct tabs; including documenting phone notes when appropriate.
• Identify patients’ and other customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Navigate through patients’ charts in the EHR to locate appropriate information
• Verifies pharmacy information and other clinical information related to a patient’s visit.
• Processes patient payments over the phone.
• Documents notes on the computer regarding collections, payment arrangements, failed appointment notices, or additional conversations.
• Monitors automatic recall reminder system
• Manually reminds patients of appointments when the automatic call reminder system is unable to do so.
• Other duties as assigned by the supervisor

Job Type: Full-time

Pay: From $15.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Ob/Gyn

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Riverton, UT 84065: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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