Job description

We are growing, and looking for an enthusiastic Front Office Specialist for a busy ophthalmic office/practice. The person we are looking for will offer a high-level of teamwork, dedication, and communication. The ideal candidate will primarily work in a front office check out position, and will cross-train to perform other front offices duties, including but not limited to: phones/voicemail, scheduling, daily faxes and correspondence, check in/out, referrals, support of surgery coordinating, etc. The ideal candidate should be someone that likes to 'smile.' Ophthalmology experience is a plus!

GENERAL SUMMARY OF DUTIES: Responsibilities include all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.

Supervisor: Clinic Supervisor

Supervises: N/A

DUTIES INCLUDE BUT NOT LIMITED TO:

• Work at the front desk, answer incoming calls using proper etiquette, route calls to appropriate staff, and greet patients and visitors professionally.
• Scheduling appointments and confirming/updating registration including insurance carrier; canceling and rescheduling patient appointments; Obtaining provider appointment schedule and blocking when provider out.
• Generate super bills with schedule, print out last office visit, op report and referring physician medical records, payment plan forms, and /or any other document required for the visit.
• Register new patient demographics and properly document, including referring physician information. Scan identification and insurance cards.
• Checking in/Checking out patients, facilitate patient flow by notifying nurse or MA of patients’ arrival, being aware of delays and communicate with patient and clinical staff.
• Insurance verification and document account. Informing patient to obtain provider referral authorizations, assist patient if needed. Communicate with patient their insurance benefits.
• Adheres to office policy on safety and security, safeguarding keyless entry codes.
• Maintains patient waiting area and front office in an organized and neat manner.
• Collecting co-pays from patients prior to being seen. Informed patient of outstanding balance, collecting balance or setting payment plan.
• Cross train and backup all duties and responsibilities of the Medical Office Specialist: front desk positions.
• Open, sort and screen all mail and faxes.
• Perform other duties as required.

Qualifications:

• Knowledge of modern office equipment including copier, fax machine, and computer.
• Skill in dealing with interpersonal issues and customer relation
• Ability to handle multiple priorities at once with minimal supervision.
• Ability to comprehend and follow written and verbal instruction
• Ability to organize and communicate clearly.
• Ability maintain confidentiality of patient and employee information.
• Telephone etiquette skills
• Less than one year of medical experience is required, one to three years of medical experience is preferred, including medical insurance knowledge.

OTHER

This job description is intended only to describe the general nature and level of work performed. The Medical Office Specialist may be asked to travel to our Kyle location (as needed for backup) for meetings and to provide support of practice personnel. When driving on company business, maintenance of a valid Texas driver’s license and satisfactory driving record is required. It is not intended nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Medical Office Specialist will perform the duties listed in this job description as well as any other assigned by the Administrator or physicians.'
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Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Typical end time:

• 5PM

Typical start time:

• 7AM

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Schedule:

• 4 hour shift
• Monday to Friday

COVID-19 considerations:
All patients and staff are required to wear masks.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: On the road

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