• Paid training on pharmaceutical products as well as support processes
• Hours: Monday - Friday various shifts between 9am-8pm EST on rotation
• Additional $175 pay per shift for afterhours support Fri-Sun (rotational basis)
• Additional $125 pay per shift for afterhours support Mon-Thurs (rotational basis)
• Telecommute 2-3 days a week.

• Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP and patient education
• Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.
• Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge and providing appropriate product information.

• 2-3 years related customer service or pharmaceutical experience.
• Experience with Adverse Event/Product Quality Complaint reporting and processing
• Previous contact center experience not required but is an asset
• Highly skilled in customer service and seek to provide excellent service on every contact
• Must have Excellent oral/written communication skills.
• Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.
• Demonstrated analytical, problem-solver with solid organizational, and interpersonal skills.
• Capable to make decisions quickly, and strong drive for self and around team performance and metrics.
• Self-starter who is motivated with experience exercising good judgment, and high integrity.
• Excellent time management, planning and organizational skills
• Meet challenging goals and timelines; quickly changes plans when data or actions require it.
• High level of expertise in Adverse Event and Product Quality Complaint reporting, utilization of knowledge management systems and quickly navigate reporting systems
• Able to work in a fast-paced structured environment with a team approach.
• Possess proven technical and computer skills, including standard MS Office software.

Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs. But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!) Apply today to join our family and Make Your Mark!