NEW Health offers competitive benefits including:

• Competitive salaries
• Generous paid time off. Up to 3 Weeks your first year for full time employees plus 9 paid Holidays!
• Paid medical, dental, and vision insurance for the employee
• 401(k) plan with matching contribution
• License reimbursement and reimbursement for continuing education
• Great opportunities for career growth

Who Youll Work For

NEW Health is a Federally Qualified Health Center, private non-profit 501(c)(3) celebrating over 45 years of serving our patients locally with a community voice. NEW Health formed when community members identified the lack of primary healthcare services in the Tri-county area of Stevens, Ferry, and Pend Oreille counties. The main goal was to address issues of accessibility of primary care, cost of care, coordination of care, quality of care, and lack of specific health services. Now, with over 150 employees, NEW Health is able to provide medical, dental, pharmacy, and behavioral health services within seven rural communities in the tri-county area and are continuing to expand into other rural communities in need.

Where Youll Work

NEW Health was established in 1978 when the need for primary healthcare services in Stevens, Ferry, and Pend Oreille counties was recognized. What started as a small medical clinic turned into seven locations across the tri-county area which now provide medical, dental, pharmacy, and behavioral health services. Our goal is to promote health and wellness in our communities by providing integrated, open-access healthcare to all.

Purpose of Job:

This position is part of a multi-disciplinary team that provides quality patient care in our patient centered medical home model. The purpose of this position is to improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:

Essential Duties and Responsibilities:

• Immediately greets patients upon arrival; verifies appointment, insurance and personal information.
• Collects co-pay and applicable paperwork from patient.
• Reconciles daily receipts/petty cash.
• Enters patient demographics information into billing and electronic health/dental records system (EHR/EDR).
• Ensures accuracy and completion of intake forms before forwarding to billing for processing.
• Closes batches daily.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules appointments and translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Monitor patient waiting rooms for cleanliness and security, sanitizing s needed or directed.
• Performs other duties as assigned.

Qualifications:

Education/Experience: HS diploma or equivalent required. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.

Skills: Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients and gather information from patients. Must have basic math skills to calculate patient payments.

Physical Demands:

Front Office staff are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time; while reaching with hands and arms occurs 1/3rd of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than 1/3rd of the time. Communicating by talking/ hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than 41lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.