Department: 81030649 Medical Eligible Services
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: This role provides accurate information and advice regarding qualifications for State and Federal programs. Assesses patients’ needs to determine state and federal eligibility, assists patients through the application process, and advocates for the patient until case closure. He/she will also assist in closed account review and staff training.
Job Description:

Principle Responsibilities

• Provides advocacy support to patients.
  • Conducts patient interviews to determine state, federal, and charity program eligibility.
  • Gathers required application information.
  • Guides patients in completing applications and all specific requirements for asset reduction and trust accounts.
  • Advocates on behalf of the patient until case closure.
  • Identifies patients' who are eligible for prescription assistance.
  • Participates in discharge planning.
• Other duties as assigned.

Job Requirements

• High School or GED required
• Bachelor's degree in business, healthcare, or related field preferred
• Less than 2 years health care accounts receivable experience required

Leadership Capabilities

• See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission.
  • I know where Allina is going and how my role fits into this picture
  • I capture important lessons and share them to foster innovation
  • I am good at anticipating the implications of my decisions
  • I understand and apply the disciplines of continuous improvement
• Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success.
  • I help my team connect to the broader mission
  • I see and fulfill my role in motivating the team around me
  • I celebrate success and help my partners see what is possible with change
  • I call out and address unexpected roadblocks or problems
• Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves.
  • I role-model self-care and ongoing development
  • I share my knowledge and coach others to foster growth and success
  • I demonstrate enthusiasm for learning
  • I candidly advocate for the resources I need
  • I support my colleagues in their development and growth
• Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.
  • I take ownership of outcomes and fulfillment of goals
  • I facilitate adjustments to assure positive results
  • I work with a sense of urgency, concern and determination
  • I use well-grounded approaches to create sustainable solutions repeatedly
  • I engage and foster improvements to impact safety, quality, and efficiency
• Succeed Together: Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together.
  • I consider how decisions might impact my colleagues
  • I am generous in my commitment to supporting the needs of my partners
  • I respect others’ opinions, praise good work and encourage all team members to be involved
  • I seek common ground and work to create mutually beneficial outcomes

Functional Competencies

• Analytical Thinking: Uses basic logic and common sense to arrive at solutions.
• Business Impact: Role has impact on the department.
• Collaboration: Creates internal alliances outside the immediate team or department.
• Communication Skills: Able to communicate well in straight-forward situations.
• Company Knowledge: Understands his/her own job and how the role interacts with his/her team.
• Functional Knowledge: Understands his/her discpline and good conceptualization of processes.
• Problem Solving: Uses common sense to solve routine issues.

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

This job requires automotive transportation and a valid drivers license. The hours are Monday-Friday 8am-5pm. This job will require driving to different Allina Hospitals and may require driving to multiple hospitals to complete the application process. This position entails meeting with patients face to face, in a hospital room setting.