Job description

Happy Home Appliance Repair is looking for a master appliance refrigeration appliance Service Technician to join our team.

This position is for highly experienced technicians. If you have less than the minimum requirements please apply to one of our other openings.

Since 2011, we have been committed to delivering exceptional customer experiences through innovative ideas and a team of passionate individuals. Our First in Class Service Technicians are factory trained, customer-centric, and set the standard for excellence in servicing luxury appliances. As a factory-certified warranty servicer for Miele, Viking, Fisher Paykel, DCS, Liebherr, Bertazzoni, and others, we take pride in our work and strive to provide the best service in the industry.

We are currently seeking On-Site Service Technicians who possess a guest-first attitude and the ability to complete service and repairs. We welcome varying levels of experience, from small to large home appliances, HVAC, refrigeration, or electrical experience. The ideal candidate will have extensive appliance repair experience and follow all industry safety obligations. Excellent customer service skills are essential to be successful in this role.

As a Happy Home Appliance Service Technician, you can expect the following benefits:

• Comprehensive benefits package, including medical, dental, vision, paid holidays, and vacation time
• Company service vehicle (most locations), uniforms, specialized tools, best in class routing software, phone, and incentive plans
• Dispatch from home
• Access to valuable training programs to enhance industry knowledge and advance career opportunities

In this role, you will be responsible for:

• Installing, servicing, and repairing various household appliances, such as refrigerators, dishwashers, ranges, and more
• Possessing a working mechanical knowledge, including the use of tools and test equipment
• Swiftly responding to customer calls regarding issues or malfunctions
• Evaluating and troubleshooting problems
• Providing warranty service and repairs, as well as options, estimates, and timeframes
• Completing invoicing and service-related paperwork
• Demonstrating high-level customer service and communication skills
• Exhibiting manual dexterity and physical stamina
• Possessing elevated mechanical aptitude and capability
• Being self-motivated, enthusiastic, and positive
• Being a team player in all communication and actions
• Having computer and technology skills, with average to above-average abilities for online applications, laptop use, cell phone, electronics, and office software
• Being proficient with time management strategies to increase effectiveness, efficiency, and productivity
• Taking ownership and accountability to exceed expectations
• Having self-discipline to control output, outcomes, and stay on course
• Accepting direction and feedback constructively and excelling in a structured work environment

To be considered for this position, you must possess the following qualifications:

• Minimum of 5 years experience as an appliance and refrigeration technician
• Expirience performing sealed system repairs on residential refrigerators
• High school diploma, GED, or equivalent
• National certification from the ISCET (a plus)
• Previous factory appliance training (a plus)
• Possess and maintain a valid state driver's license for the state in which you are applying
• EPA certification
• Ability to occasionally lift up to 100 lbs.

If you are a skilled and motivated Luxury Appliance Service Technician who is dedicated to providing exceptional customer service and committed to personal and professional growth, we would love to hear from you!

Job Type: Full-time

Pay: From $40.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Tips

Application Question(s):

• Name three brands you have the most experience repairing

Experience:

• Appliance repair: 5 years (Required)

License/Certification:

• EPA Certification (Required)

Work Location: On the road

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