Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Manager of Enterprise Information Systems is responsible for the daily performance and availability of the organization’s enterprise applications infrastructure as defined in the departmental services portfolio. They are responsible for the activities of incident management, problem management, change management, and SLA management. The Manager of Enterprise Information Systems will analyze systems and recommend upgrades and changes, assess the organization’s current and future networked application and data storage needs, coordinate activities to ensure proper and timely completion of approved engineering changes, and act as representative of the IS Infrastructure Services team as a whole.

The Manager of Enterprise Information Systems resolves issues for customers and technical teams. They ensure employee and business issues are resolved in a satisfactory and timely manner consistent with all company polices and expectations. They are responsible for the quality and the timely completion of all team projects. They coordinate work requests, technical project and resource planning. They will act as the technical project lead by establishing project assignments, priorities, timeframes and milestones. Ensures project timeframes, milestones and objectives are attained.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Evaluates and mitigates risk on new and existing programs within NLH IS governance. Leverages ITIL Change Management principles to protect the production environment from unapproved and untested changes
• Works with Director of Infrastructure and Operations and peer managers to develop key performance indicators for the team, to report regularly and to manage within those parameters. Ensures adequate staffing and schedules local coverage to meet the organizations’ needs. Manages process for communicating outage and emergency activities to the organization
• Engages with other Infrastructure Services leaders to promote process improvement and standardization. Assists Infrastructure Services leadership, including the Enterprise Infrastructure Architect, in the development of technology standards. Works with other NLH Infrastructure Services groups to coordinate installation and maintenance of various infrastructure hardware and software
• Develops relationships with other managers, organizational leadership, medical staff, customers, and employees. Incorporates input from stakeholders during planning and implementation of service delivery changes, while ensuring system compliance with division, medical center and regulatory agency standards and requirements. Serves as role model to staff in dealing with conflict, providing effective communication and exhibiting professionalism
• Recruits, orients, and supervises technical staff. Sets expectations, conducts performance appraisals, and takes corrective action when needed. Recognizes staff for worthy performance. Evaluates cross-training requirements and implements training programs as appropriate
• Familiar with all applicable NLH and departmental policies and procedures and monitors user compliance in these areas. Maintains an active program of self-study and learning to enhance professional skills and to stay current with advances in software and technology
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner. Executes project-related tasks
• Familiar with all applicable NLH and departmental policies and procedures and monitors compliance in these areas. Maintains an active program of self-study and learning to enhance professional skills and to stay current with advances in software and technology
• Adheres to all NLH and departmental policies and procedures. Accurately follows documentation and checklists to ensure efficiency and consistency. Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer. Maintains detailed and accurate records in workload management, asset management and administrative applications. Adheres to deadlines
• Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current ITIL v3 Foundation certification or ability to obtain within 6 months
• Current MCSE or ability to obtain within 18 months
• Current Project+ or PMP Certification or ability to obtain within 1 year
• 7+ years of experience supporting enterprise-level IT operations and services
• 5+ years of experience managing technical staff, including a 24x7 infrastructure and operations staff
• Demonstrated experience managing the lifecycle, maintenance, and upgrades of those technologies
• Hands-on experience with enterprise monitoring, alerting, and capacity planning technologies
• In-depth knowledge of enterprise-grade technologies, including servers, storage, networks, and infrastructure and application software
• Ability to travel 10% when required
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
  

Preferred Qualifications:

• Having held similar positions within a hospital, managed health, or health insurance organization
• Proven excellent communication and interpersonal skills, a professional business manner, and ability to interact with people of differing professional levels. Must have the ability to skillfully manage multiple projects simultaneously and succeed in an environment of competing priorities. Must have strong organizational skills
• Demonstrated ability to lead by delivering on commitments and managing by example. Demonstrates an approachable, consistent, and professional demeanor. Open to varying opinions and constructive feedback. Motivates team members to action. Demonstrated ability to recognize and reinforce personal and professional accomplishments. Ensures all interactions and activities are consistent with NLH mission and values
• Demonstrated ability to effectively present information and respond to questions; the ability to explain technical concepts in lay terms; the ability to read and interpret technical bulletins and software documentation; the ability to write technical reports and procedures
• Demonstrated ability to analyze problems, collect data, establish facts and draw valid conclusions; the ability to understand and interpret sophisticated technical concepts
• Demonstrated ability to work effectively in a fast-paced team environment; a willingness to learn new skills and take direction from other team members; the ability to organize information and manage time efficiently
• Demonstrated high proficiency at work- and people-management: Day to day scheduling, work assignment, routine reporting, and performance management
• Proven solid leadership skills, as well as a comprehensive and in-depth infrastructure background with solid understanding of infrastructure services standards and methodologies
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.