MCA, your trusted advisor for wireless communications, data, and security, is seeking a Manager, Maintenance and Network Operations Center to support and lead our Distributed Antenna Systems (DAS) maintenance operations based out of Morrisville, NC area. MCA has over 20 years of experience meeting customers’ in-door and campus wireless cellular and two-way radio coverage needs through DAS, small cell, and private wireless solutions. The manager will provide leadership, by driving results through accountability, training, coaching, and actively assisting team members as needed.

MCA is building a team of people who share our values of service first, collaboration, trust and engagement. We take our work and our customers seriously and believe that our best work can also be fun. There is no better time to jump into this fast-growing environment of the Data solution industry. When you join our team, you join the MCA family!

WHAT YOU WILL BE DOING:

• Managing our DAS Network Operations Center and support services business
• Coordinating with Carriers, End Users, Facility Managers, and Equipment Vendors
• Managing the efforts of our technicians and engineers and directly supporting customers
• Generating status reports and quarterly customer updates
• Tracking open trouble tickets and following through to closure
• Enable growth of the DAS maintenance business and renewal of contracts
• Ensuring customer satisfaction

WHAT YOU WILL BRING TO THE TEAM:

• Bachelor’s Degree
• Experience with DAS systems for Commercial or Public Safety applications
• Management Experience
• Experience troubleshooting DAS systems
• Familiar with the basics of IP Networking
• Self-directed, self-motivated
• Multifaceted Professional capable interfacing with customers
• Personable and Team Oriented
• Organized and Methodical

WORKING CONDITIONS:

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear, utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend / descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS:

Yes

TRAVEL REQUIREMENTS:

Must have the ability to travel as needed. Some overnight travel may be expected.

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance the safety, security, and efficiency of workplaces across the nation. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

Since 2013, MCA acquired more than forty companies for both geographic density and technology portfolio diversity. These companies bring a combined industry experience of more than 75 years to build out a central corporate team and three operating divisions – Motorola (MSS), Data and Security. With more than 1350 employees and more than 85 locations throughout 13 states, we are there when our customers need us most. Our geographic footprint includes service centers across Alabama, District of Columbia, Florida, Georgia, Kentucky, Maryland, Michigan, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia with the capability to service national customers across the United States. Our solution diversity and geographic footprint provide opportunities for employee growth and career development.

WHAT WE BELIEVE

When you join our team, you join the MCA family! We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits to include Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay and much more.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”