Manager, Implementation

Remote - Work from Home

Job Summary

Paycor is a key player in the HCM software as a service market. We build, sell, and service our own proprietary payroll, time, and HR platform. The heart of our mission is to Take Care of the Client First and to Take Care of Each Other so that we can provide an equally rewarding client AND associate experience.

Client onboarding is at the crux of our business. It’s the key to lasting client satisfaction and retention. Our mission is to solidify clients’ decision for choosing Paycor as a trusted business partner. We utilize cloud-based project management software and a dedicated team structure to enable collaboration, free-flowing communication, and efficient problem-solving to avoid surprises for both clients and associates. To help us succeed in this mission, we’re seeking a front line leader to coach and develop our Implementation professionals to provide a world-class client onboarding experience.

Paycor’s Manager, Implementation is responsible for executing all strategic activities related to transitioning new clients to Paycor’s software applications. Requirements include demonstrated leadership skills; more specifically the ability to lead and influence a team of front-line Implementation associates to make sure each Implementation is memorable and successful. The Manager’s success is ultimately measured by seamless implementations that meet Paycor’s and clients’ high quality standards.

Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you

Essential Duties and Responsibilities

• Provide coaching to all team members relative to a best-in-class client onboarding experience
• Lead a team of client-facing associates responsible for effective and accurate configurations of single or multi-product implementations
• Cultivate relationships with Sales to understand clients’ expectations and reasons for choosing Paycor
• Collaborate with Product Development/IT to understand Paycor’s product capabilities and how they address clients’ needs
• Work with internal business partners to investigate, analyze, and troubleshoot sensible solutions to technical anomalies between clients’ and Paycor systems
• Implement efficiency gains to maximize the client experience and to establish a culture of continuous improvement
• Partner with Client Support to effectively transition clients from start up to ongoing maintenance
• Maintain a close connection to all active implementation projects; communicate status updates to various stakeholders
• Establish and maintain a high level of client satisfaction
• Foster a working environment that is energized, motivating and contributes to the positive associate engagement
• Collaborate with direct reports to drive personal and organizational success; execute Paycor’s core people practices including: performance management, professional development, coaching, and recognition
• Understand capacity for each direct reports, allocate new deals based on availability to provide highest level of client service
• Analyze key Implementation metrics to assess the team’s performance relative to client service; recognize trends and lead actions to maximize productivity and efficiencies
• Implement internal workflow policies/procedures; recommend and manage improvement efforts
• Serve as an escalation point, visiting clients on site when appropriate

Requirements

• Four-year degree or equivalent experience preferred
• At least 5 years management experience, technology implementation experience preferred
• Payroll and/or HCM software knowledge preferred
• Excellent leadership and motivational skills; must excel at providing direction, motivating, and coaching to direct reports and be visible with front line managers and associates
• Excellent written and verbal communications and interpersonal skills
• Good organizational and time management skills
• Demonstrated proficiency with complex technology
• Ability to adapt to change and a rapidly growing environment
• Flexibility in scheduling to meet client needs with short turnaround
• Strong analytical skills
• Limited travel