Provides clerical support, supervision, decision making and assistance in expediting needs for the department director and managerial staff. Assists and supervises clerical staff to ensure workflow is correctly prepared and forwarded in a timely manner. Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquires, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Analyzes and organizes office operations and procedures such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Evaluates office production, revises procedures, or devises new forms to improve efficiency of work flow. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Prepares activity reports for guidance of management. Coordinates activities of various clerical departments or workers within the department. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises five (5) to twenty (20) employees in the Department. Carries out supervisory responsibilities following the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATIONAL REQUIREMENT

One-year certificate from college or technical school; or 1-1/2 years of related experience; or an equivalent combination of education and experience.

EXPERIENCE REQUIREMENT

An additional two (2) years of experience in a related field.

COMPUTER SKILLS

An individual should have knowledge of Database software, Internet software, Spreadsheet software, and Word Processing software.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.

OTHER QUALIFICATIONS

The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to ten (10) pounds.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.