EXPERIENCE:

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  One (1) year of experience in customer care, office assistance, or clerical work is required.

JOB KNOWLEDGE:

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  Knowledge of standard office practices. Knowledge of Department of State DPO, Pouch, and host country post regulations and procedures; knowledge of local post offices, airport, and train facilities, as well as a local courier system; good understanding of Mission's organization, function, personnel, and practices of the agencies to which mail service is provided.

Completion of Secondary School or Local Mandatory Schooling and received high school diploma is required.

LANGUAGE:

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  English level III (Good working knowledge) Reading/Writing/Speaking is required.
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  German level II (Working Knowledge) Reading/Writing/Speaking is required.

This may be tested.

SKILLS AND ABILITIES:

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  Good organizational skills, thoroughness and accuracy in processing documentation, ability to work well in a team environment. Must have user knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
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  Must maintain a courteous and professional demeanor and possess excellent customer service skills.
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  Must be able to work independently on a routine basis.
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  Must have a valid driver's license.
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  Must be willing to work flexible hours, if required.
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  Must be able to lift 30 kilograms/66 pounds and safely move up to 250 pounds with assistance from coworkers or use of mechanical devices.
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  Must possess a valid German Class Cl driver's license. (please attach a copy of your drivers license).

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

All applicants under consideration will be required to pass medical and security certifications.

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

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  IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.