Position Summary:
Provide exceptional logistics solutions and customer service by efficiently coordinating with customers, internal operations, and transportation teams. This role provides internal job training for associates interested in developing new skills.

The schedule for the position is Monday - Friday 8:00 am to 5:00 pm

Position Responsibilities/Essential Functions:

• Process customer logistics orders and service requests accurately and efficiently
• Coordinate with internal departments to fulfill customers’ orders and requests
• Resolve customer concerns with effective communication, excellent order management, and customer service
• Ensure on-time and accurate invoicing of orders
• Assist in documenting standard operating procedures
• Provide training to Logistics Coordinators
• Assist managers with daily audit processes
• Report on the team’s performance weekly
• Lead the account management team
• Provide on call weekend support as needed

Required Education, Training, or Certification(s):

• Minimum of a High School Diploma or equivalency required

Required Experience and Skills:

• Previous customer service experience and ability to communicate effectively with customers via phone, email, etc.
• Must be able to multi-task in a fast-paced environment and have high attention to detail
• Ability to perform well and effectively collaborate with others in a team-based environment
• Broad-based computer skills
• Strong verbal and written communication skills
• Strong interpersonal and organizational skills
• Problem solving skills

What We Offer

• Comprehensive medical, dental, and vision coverage
• Earned Wage Access - flexible access to wages before payday
• Paid time off and holidays
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Company life insurance & voluntary life insurance
• Short-term and long-term disability
• Additional benefits include tuition reimbursement, wellness program, employee assistance program, Success Coach, and more!
• State-of-the-art transportation management system
• Existing reputation as a premier 3PL provider
• Varied existing options for customers including TL, LTL, Intermodal and storage
• Environment built on teamwork and positive culture

Who We Are

We are a family of companies that focus on wholesale produce distribution and logistics across the Mid-Atlantic and Northeast regions. We partner with local growers to bring fresh organic and conventional produce to our Lancaster County, PA facility. We grade and package fruits and vegetables, sending only the best with our Drivers to deliver to independent retailers, natural food stores, and food co-ops.

We care about our associates and are committed to a healthy, diverse, and inclusive work environment.

All employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, pregnancy or maternity, genetic information, ancestry, marital status, sexual orientation, gender identity, gender reassignment, citizenship status, military status, or any other similarly protected status under federal, state and local laws.