Job description

• includes but not limited to below
• Creating all customer orders into our TMS system
• Develop and maintain excellent working business relationships with customers (Internal and External).
• Responsible for all communication with drivers and customers to ensure orders are handled at the highest level of exceptional customer service
• Track all orders are entered in container management system; monitoring import and export containers
• Closely monitor Vessel schedule changes from the terminals and communicate to customer and operations accordingly
• Follow up on drivers to ensure all deliveries dispatched according to the schedule and communicate with customers any issues or delays
• Promptly and effectively solve any issues with deliveries and or equipment
• Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, utilization of Link systems, and optimizing driver utility.
• Cross train with other Customer Care Coordinators and keep desk manuals up to date, including those in other markets.
• Ensure all documentation, orders processing, and dispatch has been completed on orders and prepare orders for invoicing.
• Verify new accounts are set up properly and make necessary changes for existing accounts as needed

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cordele, GA 31015: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 2 years (Preferred)

Work Location: In person

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