Job description

We are hiring a Licensed Personal Lines
Customer Service Representative to join our award-winning agency.

Base Pay $45,000-$62,000 + Commission + Benefits!

**Must be possess an active Property & Casualty License in the state of Maryland**

BENEFITS

• Company Paid Life Insurance, Long -term and short-term Disability
• Medical, Dental, Vision, and RX
• 401K with company match
• Additional voluntary benefits including critical illness, Accident Insurance, Hospital
• Indemnity and supplemental life insurance
• Generous PTO and Holiday Schedule
• Community Service Day provided for charity of choice
• Eligible for Quarterly Retention Bonus
• Earn 1st year Commission on any business brought to the agency
• Agency pays for all Continuing Education and Designation Course Work
• A great place to work with an awesome team of professionals

PRIMARY RESPONSIBILITIES:

• Assist with rating process as needed for new and renewal business in a timely manner for all personal lines products while ensuring accurate and personalized quotes
• Verify rating information relevant to the quoting process and collaborate with the appropriate team member when information is incomplete or missing
• Utilize the comparative rater to determine the best market and finalize pricing in the appropriate carrier rating system
• Maintain a quality control process to ensure accuracy of products and pricing
• Maintain up to date knowledge of carrier underwriting guidelines, line of business trends and coverage changes or updates

QUALIFICATIONS

• 3+ years of personal lines insurance experience working in an Independent Agency
• Valid Maryland Property and Casualty License
• Superior personal lines insurance knowledge
• Assume other job responsibilities as assigned by department manager.
• Experience rating and quoting with multiple insurance carriers
• Excellent organizational skills and the ability to prioritize and multi-task in a fast-paced environment
• Experience with Microsoft 365 Products and Services
• Experience with EPIC management system a plus
• Service all aspects of personal lines accounts in a manner to eliminate gaps in coverage, thus reducing our E&O exposures
• Prepare and process cancellations and endorsements when required.
• Review all applications, policies, endorsements for accuracy
• Maintain all client activity in our agency management system, EPIC
• Assume other job responsibilities as assigned by department manager
• Always Provide the client with an exceptional service experience

Job Type: Permanent

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

License/Certification:

• Maryland Property and Casualty License (Required)
• Life Insurance License (Preferred)

Work Location: Hybrid remote in Severna Park, MD 21146

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