Job description
Description
This position is for our Customer Support Team. Responsible for greeting and assisting clients when they come into the child support lobby or on the telephone. This position will answer basic child support questions, provide payment records for clients, review client documents and applications when they are dropping them off. Support for our intake team in many different aspects of the child support process.
This is a full-time, benefitted position . The work schedule is Monday - Friday 8:00 am - 4:30 pm. This position is hybrid, will work from home and at St. Vrain Hub . Under FLSA guidelines, this position is non-exempt (eligible for overtime).Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $48,264.00 - $58,932.00 Annually
Tentative Hiring Timeline:
- First Round Interviews: Week of May 1st
- Second Round Interviews: Week of May 8th
Examples of Duties
- Greet members of the public, assess their needs and provide program information in person and on the telephone or via electronic communications.
- Conduct administrative and some legal related research in judicial systems, State databases and in collaboration with other jurisdictions and partner agencies
- Review complex legal documents follow-up on additional required document processing
- Review existing court orders and legal documents and exercise professional judgment in next step case processing
- Complex data entry through multiple County and State computer systems.
- Provides backup assistance for other co-workers as required
- Performs related work as required
- May be reassigned in emergency situations
Required Qualifications
PLEASE NOTE: When submitting your application, be sure to include all relevant education and experience, as applications are screened based on the qualifications listed in this position announcement. Applications that do not appear to meet minimum qualifications, as outlined below, will not be considered. Resumes are not accepted in lieu of completed applications.
Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team.
EDUCATION AND EXPERIENCE:
Boulder County is looking for well-qualified candidates to fill our positions. In this position, we are looking for a minimum of high school graduation or equivalent and two years of administrative support experience, including one year performing eligibility determination, legal secretarial work, or related work.
Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team.
EDUCATION AND EXPERIENCE:
Boulder County is looking for well-qualified candidates to fill our positions. In this position, we are looking for a minimum of high school graduation or equivalent and two years of administrative support experience, including one year performing eligibility determination, legal secretarial work, or related work.
Additional related education may count towards required experience.
CRIMINAL BACKGROUND CHECK AND FINGERPRINTING:
- Applicants must pass a criminal background check and fingerprinting
Supplemental Information
KNOWLEDGE, SKILLS, & ABILITIES:
- Working knowledge of applicable laws, rules and regulations
- Working knowledge of applicable court procedures, documents and legal terminology
- Skill in interviewing
- Ability to work effectively with other employees, clients, attorneys and the public
Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:
- a family-friendly workplace, including paid caregiver leave, a breast feeding friendly-work environment, sick child care, an infants-at-work policy, and generous paid vacation, medical leave, and holidays
- the opportunity to take charge of your well-being through a nationally-recognized wellness program, employee assistance program, and the choice of comprehensive health plans that include vision and dental coverage
- peace of mind for the future with PERA pension, PERA 401k, and Social Security retirement plans, in addition to life and disability insurance, as well as critical illness and accidental insurance options
- the opportunity to master new skills with robust learning programs and certificates, federal loan forgiveness (after ten years of public service), and county-paid tuition assistance for continuing education
- Free EcoPass that can be used any time and for commuting to and from work, to the Denver Intranational Airport and Fort Collins and on all bus and rail lines operated by RTD. Opportunity to sign up for a free BCycle membership for bike share in Boulder.
For more information about benefits, visit the Jobs page:
https://bouldercounty.gov/jobs/jobs-benefits/
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