Job description
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&DE will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&DE comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&DE strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE,“Excellence is defined by aligning our strategic goals and performance with our vision.”
This role is currently designated as hybrid and may provide incumbents with flexibility for partial telecommuting.
JOB PURPOSE:
Under the general direction of the manager/director serve as a technical resource to staff and managers on human resources occupational and non-occupational policies, procedures and practices with occupational and non-occupational injuries and illnesses in order to reduce absences/lost time and balance the business needs of Stanford University’s Residential & Dining Enterprises.
CORE DUTIES*:
- Interpret human resources policies, and explain applicable workers’ compensation, disability, leave policies and procedures. Manage appropriate documentation and generate related correspondence.
- Provide advice on human resources processes, procedures and issues related to Leave & Disability. Resolve issues as appropriate and consult with and make recommendations to manager/director to resolve more complex issues.
- Provide customer service-based responses by applying information, tools, processes and subject matter expertise to client inquiries/service requests via phone, computer-based chat, email or in-person.
- Serve as subject matter expert to employees, managers and HR colleagues on Federal and State leave and disability laws, including the American with Disabilities Act Amendment Act (ADA/AA), California Family Rights Act (CFRA), Fair Employment Housing Act (FEHA), Family Medical Leave Act (FMLA), Pregnancy Disability Leave Act (PDL), and California Workers Compensation Act.
- In partnership with University Disability & Leave Services and R&DE Payroll, manage HRIS data management activities, including PeopleSoft transactions. Monitor personnel action reporting to ensure data integrity and compliance, and research and resolve pay issues.
- Develop and maintain a variety of reports and queries. Complete all phases of case management support at an expert level with minimum supervision; ensuring issues are coordinated, logged, tracked, and resolved appropriately.
- Explain applicable laws, along with applicable Stanford University policy and disability benefits (including VDI, LTD, FTDI, WC compensation benefits)
- Facilitate leave and disability training for employees, managers and HR staff (as needed)
- Advise on leave & disability documentation requirements, including how to revise documents to ensure all university and legal requirements are met
- Support and/or implement leave & disability compliance programs
- - Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Associate degree and four years of relevant experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
- Demonstrated creativity, problem solving, critical analysis, initiative, judgment and, decision-making skills.
- Demonstrated ability to develop and meet budget goals.
- Demonstrated solid planning and organizational skills.
- Demonstrated experience working independently and as part of a team.
- Excellent interpersonal, written and oral communication skills.
- Strong relevant subject matter knowledge.
- Ability to direct the work of others, for jobs requiring supervision.
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently stand/walk, sitting, grasp lightly/fine manipulation.
- Occasionally use a telephone.
- Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
- - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORK CONDITIONS:
- Travel on campus to schools/units
This role is designated as hybrid and will require some onsite presence at the Stanford campus in Palo Alto, CA.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
The expected pay range for this position is $85,000k to $90,000k.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the university will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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