As the largest not-for-profit health care system serving Michigan, we offer a world of opportunity within our expansive system. We have more nationally ranked hospitals than any other health system in the state, including six that are Magnet®-recognized. In total, Beaumont has eight hospitals and 155 outpatient sites that provide diverse practice settings located in communities throughout southeastern Michigan and the greater Detroit metropolitan area.

GENERAL SUMMARY:

Under the direction of the Manager and/ or Phlebotomy Coordinator, assists in the organization and daily operations of specimen processing and/or the phlebotomy department (Inpatient, Nursing Home Specimen Collection, Patient Service Center-draw stations, In-Office phlebotomy-physician office). This position reports to Manager, Processing Supervisor and/or Phlebotomy Services Supervisor.

ESSENTIAL DUTIES:

1. Trains staff in department policies/procedures for specimen handling, processing, data entry into laboratory information systems, safety/universal precautions, and patient confidentiality.

2. Assists in the implementation and maintenance of all policies and procedures required by hospital, laboratory, and any governing regulatory agencies to assure the ongoing safe and efficient daily operation of department services. Supports and monitor customer and employee service expectations.

3. Responsible for the investigation of and resolution of specimen issues, by working with management at all levels, both technical and pre-analytical.

4. Exhibits superior customer service and communication skills.

5. Monitors patient/physician complaints in the appropriate portals and performs service recovery in line with Beaumont Standards.

6. Collects and provides all department quality data indicators to the Laboratory Quality Assurance department or other entities required.

7. Monitors draw and/or error queues and coordinates with patients and other departments to facilitate appropriate testing is completed.

8. Manages expected workflow in all areas to ensure that all work is completed in a timely fashion for specimen collection, and specimen processing. This includes special projects and process improvements.

9. Investigates, troubleshoots, and problem solves lab orders and errors and addresses consoling/coaching events based on investigation outcomes.

10. Initiates, maintains, and supports employee engagement strategies.

11. Assists with blood draws as requested.

12. Participates in:

• Q.I./process improvements, data collection, QC documentation, and/or CAP surveys as applicable to the assigned department.

• Staff activities of a High Reliability Organization (HRO)

• In training new hires as applicable/assigned

• Staff meetings and committee meetings as assigned

13. Efficiently uses time in completing tasks accurately and timely. Is mindful of appropriate use of laboratory funds through purchase requests and the observance of wasteful use of supplies

14. Assists in scheduling, interviewing, ordering, and any other daily needs of the department.

15. Timekeeping duties assigned as needed based on departmental need.

16. All other duties as assigned by Coordinator, Manager, Director, or other Executive Leader(s).

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

• High school diploma or GED required, associate’s or bachelor’s degree preferred; Medical Assistant, Lab Assistant, or Phlebotomy course and phlebotomy externship preferred.

• Knowledge of Microsoft Office required

B. Work Experience:

• Two to three years of experience in one of the following:

o Phlebotomy, Specimen Processing, Laboratory related experience, or Science related degree.

C. Certification, Licensure, Registration:

• Laboratory Assistant, Medical Assistant, or Phlebotomy Certification preferred.

D. Other Qualifications:

• Supervisor or Leadership experience preferred.

• Excellent written and verbal communication skills required

• Excellent interpersonal, organizational, and leadership skills.

WORKING CONDITIONS:

A. Physical Effort:

• Strength: Position requires incumbent to occasionally perform physical activities requiring ability to push/pull objects of up to 40 pounds, constantly lift objects up 10 pounds; occasionally lift objects up to 30 pounds.

• Manual Dexterity: Positions require incumbent to constantly perform simple motor skills such as walking, standing, constantly perform difficult manipulative skills such as repetitive arm use, and constantly perform difficult manipulative skills such as preparation of specimens for analysis.

• Coordination: Position requires incumbent to constantly perform gross body coordination such as walking and standing. Constantly performing tasks, which require eye-hand coordination such as analysis of specimens, and constantly performing tasks, which require arm-hand steadiness such as cleaning, calibration & operation of instrumentation and equipment.

• Mobility: Position requires incumbent to constantly perform mobility skills such as walking and standing, sitting or standing for prolonged periods; and remain in uncomfortable positions for prolonged periods. Frequently perform stooping along with performing manual dexterity and coordination functions.

• Visual Discrimination: Position requires incumbent to constantly see objects far away as in locating exits, see objects closely as in reading thermometers, product labels and instrument readouts.

• Hearing: Position requires incumbent to constantly hear normal sounds such as equipment operating and being able to hear pages, telephone conversations, etc. Distinguish sound as in responding to timers and/or audible alarms.

• Concentration: Position requires incumbent to constantly be able to concentrate on fine details with constant amount of interruptions.

• Attention Span: Position requires incumbent to attend to task/functions constantly for periods up to 60 minutes in length and to frequently attend to task/functions for periods exceeding 60 minutes in length.

• Conceptualization: Position requires incumbent to constantly be able to understand and relate to specific ideas, concepts, and theories.

• Memory: Position requires incumbent to constantly remember tasks and/or assignment given to self and others over both short and long-term periods of time such as schedule of work, job assignments, etc.

B. Work Environment:

Employee may be exposed to:

• Constantly: Blood, body fluids, body tissues or other biohazards, sharp objects, potentially stressful situations, such as STAT testing on patient(s) in critical condition.

• Frequently: Hazardous materials other than those above; Toxins, cytotoxins, poisonous substances or other chemically hazardous materials; stored energy in the form of chemical, electrical or kinetic sources; high or low humidity; electrical hazards.

• Occasionally: High, low or sudden fluctuations in temperatures; Dust; Bodily injuries; Loud or unpleasant noises: Electromagnetic radiation constantly and ionizing radiation.

• Potential risk of an exposure to hazardous medications or waste materials of hazardous medications.

Beaumont offers a comprehensive benefits package to meet your financial, health and life-work balance goals.

• NEW On-demand pay program – powered by Payactiv
• Generous paid time off, holidays and flexible scheduling
• Our employees receive special discounts on a wide range of products and services
• Exceptional health, dental, vision and prescription drug insurance plans

This is where extraordinary begins. Find out where it can take you and your career. Apply Now!

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.