Job description
Overview:
Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?
Physical Demands
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment
Equal Opportunity and Non-Discrimination
We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.
Who we are—
Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?
Here’s what Transcat has to offer—
Work that matters- A values-based culture where people care about each other and the work they do together
- Flexibility
- Training and development to accelerate learning and career advancement
- Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!
The general purpose of the Laboratory Assistant is to assist the operations team with daily duties, perform on-site logistics with customers and assist with any general needs of the laboratory.
Essential Duties and Responsibilities
- Composing emails to customers for reminders (Weekly)
- Making calls to customers about reminders or missing documentation (Daily)
- Creating work orders for on-site calibrations (Daily)
- Helping customers with questions and scheduling calibration (Daily)
- QC pipettes in the morning (Daily)
- Scheduling Pipettes for calibration via Email or Phone (Weekly)
- Customer service relations (Daily)
- Customer service liaison to New England Biolabs, which requires working with their logistics department to facilitate getting their pipettes calibrated each month. This requires a trip to Ipswich MA 4 times/month
- On an as needed basis
- Answering and directing calls
- Wrap instruments for transportation
- Maintaining backup records with local server for off-site storage
- Perform on-site logistics for calibration customers
- Emailing Electronic certificates to customers
- Other duties as assigned
Required Knowledge, Skills, and Abilities:
- Clean driving record
- Must demonstrate computer skills/be willing to learn new database
Education and Experience:
- High school diploma or GED equivalent, advanced science degree helpful, but not required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Equal Opportunity and Non-Discrimination
Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.
We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.
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